Senior Operations Manager
4 weeks ago
Location Ahmedabad
Job description
Assisting HOD to achieve Departmental goals and monitoring overall work performance of Ocean Exports team.
Monitoring Data Quality and Global KPI’s.
Responsible to manage and get revenue for the product on monthly basis.
Monitoring daily performance and KPI’s of the team members.
Ensuring smooth/timely execution of Sea Export shipments as per SOP.
Handling operational issues/concerns of team.
Controlling revenue leakage and generating high profits.
Handling Escalations and resolving customer complaints/queries.
Close co-ordination with Internal Stakeholders of different departments and work closely with KAM, Procurement team, Sales Force, Finance.
Generating new business and development of existing accounts.
Ensuring customer service excellence and performance improvement.
Enchasing and development of Cargo Wise One system. Developing automation.
Develop relationships with existing customers and Core Carriers.
Training, motivation and development of ocean staff.
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