Customer Support Team Lead
2 weeks ago
Why Join RTLS Alliance?RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment: Help define the service experience from the ground up Become part of the founding operations team Build relationships with leaders across industrial tech, digital twins, and location intelligence Gain high visibility, trust, and ownership in a role that touches nearly every part of the organization Launch or level-up your career by taking on real responsibility in a mission-driven, global initiative This is a high-impact role for someone who wants to do meaningful work—and help others do the same.Role OverviewWe are seeking aCustomer Support Team Leadto manage and scale our global member support function. You’ll ensure our diverse member base—ranging from startups to industry leaders—receives responsive, professional, and high-quality support as they engage with the Alliance. You’ll lead frontline service operations, improve internal workflows, and help shape the support experience as we grow from early-stage to global scale.Key ResponsibilitiesManage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting Lead and mentor support staff and freelancers as the team expands Maintain support SLAs and quality standards across all member interactions Serve as point of escalation for complex or high-priority member issues Own and improve internal documentation, FAQs, and onboarding resources Track and report KPIs (response time, resolution rate, satisfaction scores) to leadership Coordinate closely with platform, directory, and community teams to ensure smooth user journeysQualifications4+ years in customer support or member services, with 1–2 years in a leadership role Strong written and verbal communication skills with a clear and professional tone Experience with tools like HubSpot Service, Intercom, Zendesk, or similar platforms Comfortable working in fast-paced, digital-first environments Experience supporting professional or technical communities is a plus Bonus: familiarity with RTLS, IoT, or B2B SaaS platforms
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Customer Support Team Lead
4 weeks ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team LeadLocation: BangaloreDepartment: Customer Experience / SupportReports To: Helpdesk ManagerEmployment Type: Full-TimeJob Summary:We are seeking a proactive and experienced Customer Support Team Lead to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
2 weeks ago
New Delhi, India Pine Labs Full timeJob Title: Customer Support Team Lead Location:Bangalore Department:Customer Experience / Support Reports To:Helpdesk Manager Employment Type:Full-TimeJob Summary: We are seeking a proactive and experiencedCustomer Support Team Leadto manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal...
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Customer Support Team Lead
3 weeks ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support) Location: Ameerpet Work mode – Hybrid after 3 months Interview Process: 2 managerial Rounds (face to face interview) Key Requirements: • Qualifications: Any Graduation • Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper • Process Experience: Domestic Inbound Customer...
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Customer Support Team Lead
4 weeks ago
New Delhi, India Live Connections Full timePosition – Team Lead (Customer Support)Location: AmeerpetWork mode – Hybrid after 3 monthsInterview Process: 2 managerial Rounds (face to face interview)Key Requirements:• Qualifications: Any Graduation• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper• Process Experience: Domestic Inbound Customer Support...
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Customer Support Team Lead
1 week ago
New Delhi, India Zyla Health Full timeAbout Zyla ( www.zyla.in )Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC...
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Customer Support Team Lead
1 week ago
New Delhi, India Zyla Health Full timeAbout Zyla ( )Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM,...
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Customer Support Associate
1 day ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
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Customer Support Team Lead
1 week ago
New Delhi, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.Learn more:...
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Customer Support Team Lead
4 weeks ago
New Delhi, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.Learn more:...
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Customer Support Team Lead
17 hours ago
new delhi, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.Learn more:...
