Assistant Manager Training

3 days ago

bangalore, India PhonePe Full time

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

About the role :

The Training Manager / AM Training will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill business requirements.

They assess the needs of a business, implement training and development plans, and facilitate a variety of training programs that enhance the effectiveness of the workforce.

People Management:

Review existing training programs, bring in enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of business, the organization, or the industry Acts as mentor/coach to ensure that training delivery & content delivered across LOBs is efficiently planned & executed by Training Specialists Oversees and retains accountability for the daily deliverables of the training team Conducts training on the process & product as per the functional alignment. Performs performance evaluations that are timely and constructive Ensures trainers are adhering to the latest version of training content & training curriculum  Conducts dip-stick checks for NHT batches – Trainer and Training efficacy evaluation – Identify and invest in self-development/role enrichment of trainers by having structured IDPs built. 

Vendor Management:

Works closely with Vendors to identify and address any challenges while monitoring all training-related activities to ensure alignment to the larger vision of the function while driving training compliance and ensuring this is adhered to across all vendor partners  Attending vendor reviews (weekly/monthly) to ensure governance. 

Knowledge Management:

Lead/contribute to the development of a knowledge management strategy and associated implementation plan Lead/contribute to the development and execution of the KM Governance Plan  Develop a comprehensive mapping of KM information sources and knowledge, including processes - Contribute to the development and maintenance of the knowledge management system(s)  Create a framework for required analysis gaps observed in KM and identify opportunities for innovation, process, procedure and policy-making/adjustments Oversee capacity building and support for internal knowledge acquisition, management, and sharing; ensure relevant communities of practice are developed and strengthened.

Inhouse Training governance:

Works with managers to address learning gaps, instruction problems, or new training needs Managing training compliance and ensuring adherence with the Inhouse teams- Working alongside ops and contributing towards projects initiated

Partnerships:

Partner with leaders/teams across functions (within and beyond CX) to identify opportunities to be able to liaise and cater to respective training needs Assess training needs in the CX organization, design, plan, and implement training programs, policies, and procedures to fulfill business requirements Create a roadmap and vision to develop learning and development-related content and workshops that help in skill development within the CX organization. Explore avenues to be able to partner with the larger L&D function of the organization to ensure alignment

Required Experience, Skills, Qualifications:

Proficient in Microsoft Office Experience in LMS management and knowledge/certification in instructional designing Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach, and provide direction to a team of trainers Self-starter, sense of urgency, and works well under pressure Ability to foster a sense of professionalism and relationship building for self and team Excellent verbal and written communication skills  Ability to moderate large groups Extremely organized and detail-oriented

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment  Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

  • Assistant Manager Training

    2 weeks ago

    bangalore, India Razorpay Full time

    Job Description:We seek a dynamic and experienced Manager Training & Quality to join our team. The ideal candidate will be responsible for overseeing all aspects of training, including partner and in-house training programs, classroom OJT (On-the-Job Training), certification processes, process improvement initiatives, conducting audits, ensuring compliance...

  • Training Manager

    3 days ago

    bangalore, India Le Roma Gardenia Full time

    Key Responsibilities: Training Program Development: Design, develop, and implement comprehensive training programs for all departments, including front office, housekeeping, food & beverage, and guest services. Tailor training content to meet the specific needs of the hospitality industry, ensuring it aligns with the hotel’s standards and operational...

  • Training Coordinator

    2 weeks ago

    bangalore, India Total Environment Building Systems Pvt Ltd Full time

    At Total Environment, we love creating experiences that touch the senses and evoke emotions. Intricate and vibrant experiences that have depth and character, created with passion and sensitivity. Our inspiration comes from nature and the deep-rooted cultural heritage of our beautiful planet.Since 1996, we have been designing, building and managing some of...

  • Regional Training Manager

    4 months ago

    bangalore, India Paradise Placement Consultancy Full time

    Job Description: KEY RESPONSIBILITIES: Business Support • Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc. Administrative: • Planning, scheduling, and executing all regular training programs for agents and employees ...

  • Training Coordinator

    7 days ago

    Bangalore, India Total Environment Building Systems Pvt Ltd Full time

    At Total Environment, we love creating experiences that touch the senses and evoke emotions. Intricate and vibrant experiences that have depth and character, created with passion and sensitivity. Our inspiration comes from nature and the deep-rooted cultural heritage of our beautiful planet. Since 1996, we have been designing, building and managing some...

  • Train Performance Manager

    3 days ago

    bangalore, India Alstom Full time

    Req ID:446570  At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and...

  • TRAINING LEAD

    4 months ago

    bangalore, India Michael Page Full time

    To be a part of fast growth and meritorious environment. Opportunity to work closely with the top management leaders About Our Client Our client is a leading global lifestyle company conglomerate Job Description Developing and delivering on the best updated content, training aids and materials to leverage productivity. Working...

  • Training Design Manager

    4 months ago

    bangalore, India Oracle Full time

    Develops courseware to support new and existing products, often though not exclusively in conjunction with Product Division. Position: Training Design Manager For Cloud Success Navigator Responsibilities and Skills:Must have a background in technology teaching or technology content development (preferably SaaS/ERP)People ManagementProcess...

  • Regional Training Manager

    7 days ago

    Bangalore, India Frankfinn Aviation Services Pvt. Limited Full time

    About the Organisation Frankfinn has been a trusted educational brand for more than 30 years in India as well as overseas due to our unwavering commitment to delivering top-quality training and a stellar track record in student placement. The global Aviation and Hospitality industry is booming, with high demand for skilled professionals in all areas....

  • Train Product Manager

    3 days ago

    bangalore, India Amadeus Full time

    Job Title Train Product ManagerWe are seeking a dynamic Agile Release Train (ART) Product Manager to join our AirGDS, Master Pricer & Search IT (AMS) team for Travel Distribution. As the ART Product Manager, you will play a crucial role in managing and optimizing our product development processes, ensuring seamless integration and delivery of our search...

  • Training Manager-L&D.

    3 months ago

    bangalore, India MANN+HUMMEL Full time

    Job Description Role Summary The role is responsible to assesses training and development needs for organizations and develop and administer training programs for employees and Leaders. Help the Service Streams to strategically plan their training needs and manage implementation and delivery of training and individuals and groups develop...

  • Assistant Manager L&D

    1 month ago

    Bangalore, India Hilton Bangalore Embassy Golflinks Full time

    DescriptionWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Training Program Manager, OPTIMA

    3 days ago

    bangalore, India ADCI - Karnataka Full time

    The OPTIMA team is seeking a Training Program Manager.OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX...

  • Deputy Manager

    4 months ago

    bangalore, India Chai Point Full time

    Role: If the thought of building capabilities through impactful training to achieve Operational Excellence and improve Customer Experience inspires you, this could be the job for you. You will spear head the training processes across our retail stores and VaaS units, to build the culture of Excellence.We are looking for ambitious and energetic candidates...

  • Assistant manager

    3 days ago

    bangalore, India Magical business solutions Full time

    Gender – Male/ Female Experience - 6 months To 1 year In (Inside sale in Edu-tech) in BDE role Languages – only English fluently Qualification – Any Graduation  Responsibilities: Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training, and developing new employees. Resolving customer issues to their overall...

  • Assistant Manager

    2 months ago

    Bangalore, India DoubleTree Suites by Hilton Hotel Bangalore Full time

    DescriptionAn Assistant Manager - Human Resources is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.What will I be doing?As an Assistant Manager - Human Resources, you will be responsible for providing...

  • Training Coordinator

    2 weeks ago

    bangalore, India ExcelR Full time

    About ExcelR:ExcelR has grown to become a leading giant in the space of Training and Consulting, helping students and professionals across the globe by delivering top-notch, world-class classroom and online training.With world headquarters in Houston, USA and presence in Malaysia and India, we have set up a firm global footprint transcending boundaries and...

  • Assistant Manager

    2 days ago

    bangalore, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Training And Quality Manager

    7 days ago

    Bangalore, India IGT Solutions Full time

    IGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...

  • L&D & Training Content Manager

    2 weeks ago

    bangalore, India Miles Education Full time

    L&D & Training Content ManagerAbout Us:The global talent landscape has critical gaps, but at Miles Education , we're not just filling these voids - we're actively building pathways to a brighter future . Driven by our mission to empower businesses and enable talent , we tackle critical workforce shortages and skill gaps across sectors such as...