Training Manager

3 days ago

bangalore, India Le Roma Gardenia Full time
Key Responsibilities:
  • Training Program Development:
  • Design, develop, and implement comprehensive training programs for all departments, including front office, housekeeping, food & beverage, and guest services.
  • Tailor training content to meet the specific needs of the hospitality industry, ensuring it aligns with the hotel’s standards and operational goals.
  • Incorporate innovative training methods, such as e-learning, workshops, and hands-on training, to engage staff and enhance learning outcomes.
Employee Onboarding and Orientation:
  • Manage the onboarding process for new hires, ensuring they are well-integrated into the hotel’s culture and fully equipped with the knowledge and skills needed for their roles.
  • Conduct orientation sessions that introduce new employees to the hotel’s policies, procedures, and service standards.
Continuous Learning and Development:
  • Identify training needs through regular assessments, employee feedback, and performance evaluations.
  • Develop ongoing training initiatives that address skills gaps, promote career development, and prepare staff for future leadership roles.
  • Facilitate leadership and management development programs to enhance the capabilities of the hotel’s supervisory and management teams.
Training Delivery:
  • Conduct training sessions in a dynamic and engaging manner, utilizing a variety of instructional techniques to cater to different learning styles.
  • Ensure that all training is practical, relevant, and directly applicable to the employees' day-to-day responsibilities.
Quality Assurance:
  • Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
  • Continuously improve training programs based on participant feedback, industry trends, and best practices.
  • Ensure that training programs comply with industry regulations and the hotel’s standards of service excellence.
Collaboration and Coordination:
  • Work closely with department heads to ensure that training programs support operational goals and improve service delivery.
  • Coordinate with the HR team to align training initiatives with employee performance appraisals and career progression plans.
  • Engage with external training providers and industry experts to bring in fresh perspectives and specialized knowledge.
Reporting and Administration:
  • Maintain accurate records of all training activities, including attendance, evaluations, and certifications.
  • Prepare and present regular reports to the HR Director and General Manager on training outcomes, employee performance improvements, and future training needs.
  • Manage the training budget, ensuring cost-effective use of resources.
Employee Engagement and Culture:
  • Foster a positive and inclusive work environment by promoting a culture of learning, growth, and collaboration.
  • Encourage employees to take ownership of their professional development and actively participate in training opportunities.

Requirements

Qualifications:
  • Education:
    • Bachelor’s degree in Hospitality Management, Human Resources, Education, or a related field.
    • Relevant certifications in training and development or hospitality management are highly desirable.
  • Experience:
    • Minimum of 5 years of experience in training and development within the hospitality industry, with at least 2 years in a managerial role.
    • Proven track record of designing and delivering successful training programs in a luxury hotel or resort setting.
  • Skills:
    • Strong knowledge of hospitality operations, standards, and best practices.
    • Excellent communication and presentation skills, with the ability to engage and inspire learners at all levels.
    • Ability to assess training needs, develop strategic training plans, and evaluate outcomes.
    • Proficiency in training software, learning management systems (LMS), and Microsoft Office Suite.
    • Strong organizational and time management skills.
  • Personal Attributes:
    • Passionate about employee development and committed to maintaining high standards of service.
    • A creative and proactive approach to problem-solving and innovation.
    • High level of integrity, professionalism, and attention to detail.
    • Ability to work collaboratively with diverse teams and adapt to a dynamic work environment.

Benefits

  • Attractive Salary Package
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Discounted stays a our properties

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