Platform & Solution Architect - ServiceNow
2 months ago
Description and Requirements
• 8+ years of experience in experience on ServiceNow development and configurations.
• 5+ years of experience as ServiceNow Architect or Lead in a complex architecture
• 5+ years of experience in integration and Service Portal is MUST to have for this role.
• Experience in designing architecture diagram, data modelling and writing technical specification
• Ability to drive best practices across ServiceNow development and configuration
• Experience in ITSM and CSM module is required.
• Resolves technical escalations, including responding to defects.
• Define, guides and support the execution of your technical governance processes.
• Helps develop standards and practices for maintaining the ServiceNow architecture model
• Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
• Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
• Supports remediation of configurations not aligned to ServiceNow best practices
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
• Oversee platform operations like instance cloning and version upgrade.
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