Voyage Optimization Analyst

2 weeks ago

Chennai, India ZeroNorth Full time

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

What does it mean to be a Voyage Optimization Analyst at ZeroNorth?

The Voyage Optimization Analyst (Fixed Term Contract) position falls under our our newly based Customer experience and Professional Services team in Chennai & Mumbai, India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.

As a trusted Optimization advisor, you will be driving and accelerating success with both internal and external customers, partners and stakeholders in a cross-functional environment and your key responsibilities will be:

  • Understand the processes employed on various functions of ZeroNorth optimization platform
  • Execution of customer vessel’s voyages and advise optimum routes and speeds in conjunction with customer’s commercial needs and agreements.
  • Monitor customer fleet to ensure that maximum financial benefit is achieved through use of the ZN platform and communicate with operators/ masters to implement changes.
  • Analyze completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation.
  • Assist customer success teams during successful onboarding and scaling up of existing customers.
  • Maintain effective relationships with product management and various internal key stakeholders and recommend resolutions as per customer specification as well as help build new revenue streams.
  • Contribute to root cause analysis on wins/losses and communicate lessons learned across different teams.
  • Provide professional after-sales support to maximize customer loyalty.
  • Expand knowledge of the industry as well as the competitive posture of the company.

Who are you?

We are looking for you, who has 3+ years of experience - ideally in the Shipping Industry, sailing onboard commercial vessels as a 2nd / 3rd officer looking for 3-6 months temporary role.

You are tech and data driven - learn new tech products with ease and quickly become proficient and efficient. We expect you to be self-motivated, accountable, agile, and focused on exceeding customer expectations. You love steep learning curves.

Furthermore, you excel in project management, you have excellent communication- and teamwork skills. You are nimble and you pay great attention to details, ensuring great user experiences and quality in everything you do.

About ZeroNorth

Making global trade green is what we work towards every day

In the complex and dynamic world of global trade, shaped by regulations, geopolitical shifts and environmental concerns, we aim to deliver value and positive impact, steering the maritime industry towards zero emissions.

Data serves as our compass, guiding us from information to destination

The truth changes constantly, just like the world around us. We turn to data for truth.

By harnessing the powerful combination of technology, expertise and trusted data at scale, our platform serves as the single source of truth. Utilizing billions of data points, we ensure seamless information flow from ship to shore and throughout the entire value chain.

We are here for every step of our customers’ journey

We partner with our customers and support them at every stage towards sustainable and digital excellence. Our teams are truth seekers, dedicated to solving complex problems, while aligning commercial success with sustainability. We believe true success empowers our customers’ teams to make decisions that benefits both profit and planet.

Together, we can make global trade green.

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