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Analyst / Specialist - ServiceNow CSM / FSM / ITSM

2 months ago

Gurugram, India Coforge Full time

Coforge is hiring in Mutiple products domain for ServiceNow experience professionals. Please join the ever-expanding business practice and build your journey filled with excellent opportunity & growth.


Products: CSM, FSM, IT Service Management, TIM Discovery, Service Health, ITOM Health and Telecom, Network Inventory & Order Management/ Supplier management.

Platform: CMDB/CSDM, Advanced Work Assignment, Integration HUB, workflows and MID Server.


Job Description:


Duties and Responsibilities:

  • Design, configure, and customize ServiceNow modules to optimize legal service processes such as CSM/FSM/OrderManagement/Network Inventory Management
  • Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.
  • Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.
  • Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.
  • Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.
  • Document processes, configurations, and solutions to create comprehensive user guides and training materials.
  • Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
  • In-depth understanding of processes and workflows within organizations.
  • Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
  • Experience in application design, architecture, development and deployment with the Service-now platform.
  • Hands on experience with Java Scripting or any development language.
  • Ability to create and Modify Workflows with experience in agent workspace design and implementation.
  • Good at creating required information for Reporting, and Dashboards.
  • Experience in migrating data from different tools into ServiceNow.
  • ServiceNow Implementation Specialist (CIS ITSM), Admin (CSA) and Developer (CAD).
  • Experience in Asset management and CMDB Implementation and Data Normalization.
  • Experience with Core module (Incident, Problem, Service Request, Knowledge, Change, Service Portal) and on Event management and Discovery Modules.
  • Knowledge of ITIL methodologies and processes.
  • Soft Skills: Good verbal communication and written skills.
  • Good problem-solving skills. Providing regular status update, clearly calling out blockers.
  • Stay up-to-date with the latest trends and advancements in technologies, recommending and implementing best practices.


Qualifications:

  • Bachelor's or master's degree in computer science or related field.
  • Below Relevant certifications are an added plus.
  • ServiceNow Certified Implementation Specialist.
  • Certified on at least 1 ServiceNow Mainline certifications e.g. CMDB, Discovery, Event, Workspace etc


Other Requirement:

  • Prefer if you are able to start early or join immediately.
  • Experience 6 - 14 years.
  • Work Location: Gurugram.