Senior Application Support

6 days ago

Delhi, India TEKNIKOZ Full time
Greetings from Teknikoz
Experience : 8-12 Years
Job Summary
We are seeking a seasoned professional to lead our Application Support and Maintenance (ASM) initiatives for enterprise-grade systems built on the .NET framework. This role blends deep technical expertise with functional business analysis, stakeholder engagement, and cross-platform integration. The ideal candidate will be a proactive problem-solver, a clear communicator, and a strategic thinker who thrives in dynamic environments and is comfortable working across time zones with U.S.-based customers.
Key Responsibilities
Application Support & Maintenance
Lead Level 2 and Level 3 support for .NET-based applications
Monitor system performance, troubleshoot issues, and ensure high availability
Manage incident, problem, and change management processes
Collaborate with development teams for bug fixes, enhancements, and deployments
Maintain the SLAs for the priority tickets and lead to the problem resolution
Functional Business Analysis
Gather, analyze, and document business requirements from stakeholders
Translate business needs into functional specifications and technical solutions
Document Knowledge articles and Business processes
Conduct gap analysis and propose process improvements
Support UAT and post-deployment validation
Database Management
Query, and optimize SQL Server databases to support application functionality
Perform data analysis, reporting, and troubleshooting using advanced SQL techniques
Ensure data integrity, security, and performance across environments
SAP Integration
Collaborate with SAP functional and technical teams to support integration between .NET applications and SAP modules
Ensure seamless data flow and business process alignment across platforms
Stakeholder Management
Serve as the primary liaison between business users, IT teams, and external vendors
Facilitate regular status meetings, issue resolution, and expectation alignment
Communicate complex technical concepts in clear, business-friendly language
Time zone Flexibility
Demonstrate flexibility to work in overlapping U.S. time zones to support customer needs
Coordinate effectively with cross-functional teams across geographies
Ensure timely communication and resolution of issues for U.S.-based stakeholders
Continuous Improvement
Identify opportunities to optimize support processes and reduce downtime
Contribute to knowledge base creation and maintenance
Mentor junior team members and promote best practices
Required Skills & Qualifications
10+ years of experience in .NET application development and support
Strong functional experience as a Business Analyst in enterprise environments
Strong understanding the Application support protocols
Proficiency in C#, ASP.NET, SQL Server, Web Services, and related technologies
Hands-on experience with SQL database design, optimization, and troubleshooting
Experience integrating .NET applications with SAP systems using standard protocols
Solid understanding of ITIL processes and application lifecycle management
Exceptional communication and interpersonal skills
Proven ability to manage stakeholder relationships across business and technical domains
Willingness and ability to work in overlapping U.S. time zones
Bachelor's degree in Computer Science, Information Systems, or related field

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