Global Human Resources Director
2 weeks ago
ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere.
For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education.
Position Summary:
The Global HR Business Partner - Enterprise Operations Management (EOM) plays a pivotal role in developing and executing the Global HR strategy tailored to support the EOM business unit's growth initiatives. This role is a high level and high performing individual contributor.
This role partners with business unit leaders globally to define and build organizational capabilities and effectiveness, and champions organizational health and performance excellence. They collaborate closely with corporate HR to ensure alignment with overall organizational goals and objectives while addressing specific needs of each business unit. The incumbent will be responsible for managing recruitment, training & development, performance management, day-to-day HR operations, and handling employee relations issues. The incumbent will work closely with all levels of management and employees to support and promote the division’s business goals while ensuring compliance with employment laws and regulations.
Primary Responsibilities:
Advise and influence business leaders on organizational design, employee engagement & retention, leadership development, performance criteria and measurement, succession planning, and change management in support of achieving ETS’s mission and business unit objectives.
Help drive the business unit’s people strategy, organizational design, leadership development and change management to scale for growth.
Provide overall HR support to the business unit, ensuring alignment and consistency where appropriate.
In partnership with Talent Acquisition, develop and implement recruitment strategies to attract top talent; coordinate job postings, review resumes, & conduct interviews; an facilitate the hiring process from job posting to onboarding.
Partner with and provide input to Corporate HR on compensation/benefits and HRIS shared services.
Develop strategies to enhance employer branding and employee value proposition.
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Foster organizational effectiveness through analytics, establishing and tracking metrics, KPIs, and automation that drive business decision support.
Partner with the business unit leadership team and corporate HR to drive cultural shifts and employee engagement needed to achieve key priorities and continuously refine the strategy to improve the employee culture through the right mix of communications and experiences.
Serve as a point of contact for employee inquiries & concerns, mediate conflicts & provide guidance on employee relations issues, and conduct investigations and resolve workplace disputes.
Identify and implement opportunities within HR for greater efficiency, effectiveness, agility, and standardization that is consistent with the business strategy.
Provide training and support to managers on performance management processes and identify areas for improvement and implement performance development plans.
Continuously improve the quality of the overall human capital by attracting and promoting the best talent and building strong overall succession pipelines and working collaboratively with leaders to understand staffing requirements and ensure the workforce meets current and future needs.
Leverage HR best practices, and when appropriate, adapt to reflect unique business needs and share them with HR colleagues.
Knowledge/Skills:
In-depth knowledge of HR practices, labor laws, and regulations in the business unit’s region (India and United States)
Excellent communication and interpersonal skills
Ability to maintain confidentiality and handle sensitive information.
Strong organizational and problem-solving skills
A deep understanding of the business to effectively address challenges and facilitate smooth HR processes.
Proficiency in HRIS (Human Resources Information Systems) and MS Office suite
Education and Experience:
Bachelor's degree in Human Resources, Business Administration, or related field
Master's degree preferred
8+ years of experience in Human Resources roles, with progressively increasing responsibilities
Previous experience in a global leadership role managing HR functions across multiple geographies
Proven track record and of developing and implementing HR strategies aligned with revenue growth goals in fast-paced and high-performing environments
Professional certifications such as SPHR, SHRM-SCP, or equivalent are a plus.
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