Walk-in For Order Management

1 month ago

bangalore, India Infosys BPM Full time
Greeting from Infosys BPM Ltd.,
Hiring for Order Management - Process Trainer Walkin on 12th April at Bangalore
Job Location: Bangalore
Qualification: Full-time graduate
Shifts: Flexible Shift 24/7
Experience: Min 2year exp - Max 5 year
Designation: Process Trainer
Job Description::
Purpose of the Role:
Process trainers who will be part of KT sessions and will get trained on the process to train the employees who are newly joining the process.
Essential Qualifications, Training and Experience:
Minimum of 2-5 years experience as a Process Trainer
Any Graduate/Post graduate Order Management; primarily should know the Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
Should have knowledge of ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
Ready to work from client location.
Personal Attributes required:
Good analytical and problem solving skills.
Eye for detail to ensure high accuracy.
Good communication skills with experience in handling stakeholders both internal and customers
Ability to work well under pressure.
Ability to work on your own initiative.
Willingness to learn new processes and tasks.
Competencies:
Client Centricity & Business Metric Management
IBPO Business Operations & processes
Knowledge of Operations Management
Quality, Knowledge & Continuous Improvement Management
SLAs & Performance Management
Learning and Innovation
Customer Orientation
Driving Organizational Results
High Impact Communication
Analytical Ability
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding tele sales applicable in that specific location in order to meet SLA targets.
Process Compliance:
Effectively executes calls of the clients' customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.
Customer Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering:
Delivers on the new process / approach to meet client / internal goals
Others:
Serve as backup support to others on the team with the resolution of more complex or unusual problems.
If interested on 12th April Walkin at Bangalore, please share your resume with below details to to schedule the interview.
Name:
Email:
Mobile Number:
Graduation & Year of passing:
Post-Graduation & year of passing (If applicable):
Total experience:
Relevant experience:
Current Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Thanks & Regards
Varshini. S
HR - Senior Process Executive
Infosys BPM Ltd.

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