Digital Associate Product Manager, International Services

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. 

At the American Red Cross, your uniqueness can shine

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document user stories. 

This position will primarily support RC Project, a grants and portfolio management system for the International Services Department of the American Red Cross. Built with Amp Impact on the Salesforce platform, it manages the entire grant lifecycle, from opportunity through award closure. It supports project implementation, performance analysis and reporting, change management, and closure.

WORK LOCATION & SCHEDULE: The selected candidate will work 100% remotely from home anywhere in the USA, preferring a Central to West Coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
• Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes
• Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories
• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
• Supports the organization of user stories into epics, phases, and functions. 
• Manages current and backlogged user stories in collaboration with technical and business product team members
• Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development
• Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
• Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
• Anticipates UX/UI and accessibility needs and collaborates with design resources as needed
• Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption
• Writes product communications and training for end users, including knowledge base articles and release notes
• Develop and maintain current knowledge of tech stack capabilities to support effective product design and refinement of business/program requirements

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
• Education: Bachelor’s Degree*
• Experience: 7 years of experience required, primarily in the digital product management space
 

Knowledge / Skills / Abilities:
Technical/Functional:

• Experience working with diverse communities of end users and business stakeholders
• Experience with product design and development processes
• Experience with Agile development frameworks
• Proficient use of Microsoft applications (, Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and Lucidchart

Coordination, Project Management, and Communication:

• Ability to coordinate tasks and deadlines across concurrent projects
• Independent and self-motivated with excellent communication skills
• Excellent interpersonal and communication skills
• Experience working with internal customers, management, and outside vendors
• Experience managing expectations and emerging issues
• Experience consolidating technical and business information for leadership presentations and reporting

****WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications): ***
• Strong digital product management skills, including mobile and web-based applications.
• Experience in human-centered design, including useability tests, research, etc. 
• Familiarity/experience working with Salesforce products.
• Experience working in grant management software.
• Experience working with volunteers or experience as a volunteer 

Travel & Work Conditions: Occasional travel may be required for workshops and direct client and workforce user experience research. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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PAY INFORMATION: 
The starting annual salary range for this position is $87K - $95K. We do not offer an annual bonus for this role. 

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. 
• Medical, Dental, & Vision Plans 
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays 
• 401K with up to 5% Match 
• Paid Family Leave
• Employee Assistance Programs 
• Disability and Insurance: Short + Long Term 
• Service Awards and Recognition

*LI-EH1

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