Customer Support Voice

3 weeks ago

Mangaluru, India Unify CX Full time

Job Preview: Analyst ( For TVC )

  • Role : Back Office
  • Designation: Analyst
  • Work Location: Mangalore
  • Shift: 9 hours per day, with shift changes every month

Role Overview:

As a BackOffice Support Analyst, you have to check the documents sent by customers to see if the documents belong to any ongoing case or any ongoing issue. If yes, index it to the case and send to the attorneys or concerned department if required. If no, then we have to open a legal case on behalf of the customer with the details available in the documents. You will also have to check the legal disclaimer (The laws in the particular state, city or county) while opening the case. Once the case is opened, they index the documents. If the case is already assigned, then they will send it to the attorney.

Required Qualifications:

  • Education: BE, BCA, BSc Computers, B.Com with computers

  • Skills:

  • Strong multitasking skills.
  • Excellent typing skills
  • Basic understanding on legal concepts is an advantage.
  • Knowledge of keyboard shortcuts and efficient computer usage.
  • Excellent written communication skills
  • Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

  • Review the documents sent by customers and categorize them based on ongoing issue or a case.
  • Index it to the case or create a case and then send it to attorneys.
  • To be Active during working hrs and able to handle everything in the shift.
  • To follow the communication protocols set and adhere to it
  • To follow the escalation protocols set and adhere to it
  • To follow quality standards & guidelines and adhere to it
  • To follow processing guidelines and adhere to it
  • To carry out documentation as per the direction from next higher-level lead or manager
  • To follow the instructions provided by Manager

  • To report status on day-to-day activities to Manager

  • To participate actively in knowledge sharing sessions

  • To participate actively in all technical, domain and behavioural training programs conducted at organizational level
  • To be on proactive mode always
  • To carry out knowledge transfer/transition activities
  • To display thorough professionalism and to follow work ethics
  • To be punctual and keep steady attendance rate
  • To report on time and effort spent, accurately
  • To ensure productivity targets are reached.

Career Progression:

This role offers a clear path for career advancement:

  • Junior Analyst -> Analyst -> Senior Analyst ➔ Team Lead

Work Environment:

  • Shifts: 9-hour shifts with rotational changes every month.
  • The various shifts timings are:
  • S1: 17:30 pm to 2:30 am
  • S2: 18:30 pm to 3:30 am
  • Team: Work as part of a dynamic team in a supportive, growth-oriented environment.
  • Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.
  • Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Why Join Us?

  • Impactful Work: Make a real difference by helping customers solve their technical problems.
  • Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company.
  • Supportive Team: Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Documentation Analyst

  • Customer Support Executive(Inbound Voice)

    2 weeks ago

    Mangaluru, Mysuru, India Edurun Full time ₹ 36,864 - ₹ 46,656 per year

    Customer Support Executive (Voice)Experience Required: 1 to 4 YearsLanguages Required: EnglishShift Timing: US Shift Salary: 3 LPA to 3.8 LPASkills Required: Strong customer service skills, Familiarity with financial services, payment systems.

  • Voice Agent

    3 weeks ago

    Mangaluru, India Unify CX Full time

    Job Specification: Voice Agent (billing only) (VOICE AND TICKET) About Us:unifyCX ) is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI,...

  • Voice Agent

    3 weeks ago

    Mangaluru, India Unify CX Full time

    Job Specification: Voice Agent (billing only) (VOICE AND TICKET), Mangalore Company Description unifyCX ) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology...

  • Customer Support Associate

    3 weeks ago

    Mangaluru, India EDHR pvt Full time

    A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls,...

  • VPN Support

    3 weeks ago

    Mangaluru, India UnifyCX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Junior Support Engineer Work Location: Mangalore Shift: Rotational Shift including Night Shift About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...

  • VPN Support

    3 weeks ago

    Mangaluru, India Unify CX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Junior Support Engineer Work Location: Mangalore Shift: Rotational Shift including Night Shift About UsUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer...

  • Customer Support Officer

    1 week ago

    Mangaluru, India Mphasis Full time

    Job Description Role : Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for?  Graduate freshers with excellent communication skills  Analytical skills Technical Skills:  Operating the computer- Intermediate  MS Office - Intermediate  Avaya/Phone Operating skills – Beginner  Fluent in Spoken and...

  • IN - Technical Support

    3 weeks ago

    Mangaluru, India Unify CX Full time

    Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Graduate Engineering Trainee Work Location: Mangalore Shift: 9 hours per day, with shift changes every month. About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman...

  • Customer Support Officer

    3 weeks ago

    Mangaluru, India Mphasis Full time

    Job DescriptionRole : Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for?  Graduate freshers with excellent communication skills  Analytical skills Technical Skills Operating the computer- Intermediate  MS Office - Intermediate  Avaya/Phone Operating skills – Beginner  Fluent in Spoken and written English with...

  • Customer Relationship Executive

    3 weeks ago

    Mangaluru, India E SoftSys Full time

    Follow call scripts and use knowledge services offered to collect necessarily details from customers and create inquiries and reservations in the CRM application, document any complaints from customers and provide solutions, ensure prompt follow ups. Required Candidate profile Excellent Communication Skills in English, Rotational shift includes night...