Delivery director

Job Description: Position: Delivery Director Experience: 12 - 15 Years Employment Type: Work from Office Location: Bangalore Role Overview We are seeking an experienced and dynamic Director – Delivery to lead our offshore delivery operations. As the delivery head, you will serve as the primary point of contact for client managers and executives on all delivery-related matters. You will be responsible for ensuring project excellence, client satisfaction, quality assurance, people management, operational efficiency, and revenue compliance across all client engagements. This role requires a strategic leader who can collaborate with Program Managers, Sales, Recruitment, and other internal teams to drive delivery excellence, mitigate risks, and build organizational competence. Key Responsibilities: Delivery Management · Ensure adherence to project timelines with efficient planning, monitoring, and tracking. · Own the quality of deliverables; drive defect-free outcomes in UAT and production. · Guarantee 100% compliance with SDLC processes, metrics (schedule, quality, effort, cost), and best practices. · Maintain transparency in reporting with zero deviation on stakeholder updates. · Provide technical leadership for project execution. People Management · Lead and mentor offshore delivery members, project managers, and teams. · Foster consultant care and employee well-being to ensure engagement and retention. · Work closely with managers to ensure compliance with performance, timesheet, and organizational policies. · Minimize attrition by proactively addressing concerns and supporting career growth. Revenue Compliance · Prevent revenue leakage through effective employee retention, utilization, and shadow management. · Collaborate with Recruitment, Program Managers, and Clients to optimize resource allocation. · Enable intra-project mobility and reduce dependency on lateral hires. · Track revenue vs. projections with PMO and mitigate variances proactively. Relationship Management · Build strong relationships with client stakeholders, sponsors, and program managers. · Ensure SLA adherence, effective SOW management, and seamless onboarding. · Drive continuous engagement and client satisfaction through transparent communication. · Conduct regular reviews and governance meetings with client leadership. Strategic Programs · Partner with Opteamix leaders to showcase capabilities and explore new opportunities, especially in Artificial Intelligence and emerging technologies. · Lead centers of excellence and practices to build organizational capability. · Support new initiatives and align relevant leaders to client programs. Operations Management · Define, refine, and manage internal processes to support client engagements. · Collaborate with recruitment teams for clear resource requests and timely onboarding. · Manage SOW lifecycle: initiation, rate negotiations, coordination, and approvals. · Ensure timesheet compliance and timely client approvals. · Conduct annual SOW reviews and drive operational efficiency through data-driven improvements. Qualifications:  Bachelor’s or Master’s degree in Information Technology or related field. 12–15 years of IT industry experience, with 3+ years in delivery leadership roles. Strong background in software development, testing, or business analysis. Proven experience managing large-scale enterprise teams and client engagements. Deep understanding of SDLC best practices, project metrics, and delivery excellence. Exposure to emerging technologies and trends, including Artificial Intelligence. Strong technical, project, and program management skills with large teams. Excellent business acumen with ability to analyze numbers and business processes. Outstanding leadership, communication, presentation, and client management skills. About Us Opteamix is an AI-powered technology services company on a mission to simplify success. We combine cutting-edge innovation with deep industry expertise to help organizations operate more intelligently, faster, and more competitively. Our service portfolio includes AI Consulting, Custom-built Generative AI Solutions, Cloud Engineering, Quality Engineering, Robotic Process Automation, Dev Ops, and more. With a strong “people-first” culture, headquartered in Denver, Colorado, and a delivery center in Bengaluru, India, we act as trusted technology partners—aligning every initiative with strategic objectives to deliver real, measurable impact. (opteamix.com)