Thin Client, HPDM Professional

3 weeks ago

Gurugram, India Outworx Solutions Full time

Level : - L1+L2

Job Role : -

L1 : -

  • User Support: Provide first-level support for end-users regarding thin client issues.
  • Troubleshooting: Diagnose basic technical problems and assist users with common issues.
  • Device Setup: Assist in the setup and configuration of thin client devices.
  • Monitoring: Monitor the performance and status of thin client systems.
  • Documentation: Maintain logs of issues, resolutions, and user interactions.
  • Escalation: Escalate unresolved issues to L2 engineers or other relevant teams.
  • Software Installation: Help with the installation of standard software applications on thin clients.
  • Configuration Management: Support basic configuration tasks as per standard procedures.
  • Inventory Management: Assist in maintaining an inventory of thin client devices and hardware.
  • Training and Guidance: Provide basic training to users on how to operate thin clients effectively.

L2 : -

  • Support and Troubleshooting: Provide second-level support for thin client issues escalated from L1 teams.
  • Configuration Management: Configure and manage thin client devices and settings.
  • Deployment: Assist in the deployment of thin client solutions and applications.
  • Performance Monitoring: Monitor the performance and health of thin client environments.
  • User Support: Address user inquiries and provide assistance with thin client functionalities.

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