Customer Support Representative

2 weeks ago


gurugram, India David Kennedy Recruitment Full time

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.


David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. 
Position: Customer Support Representative (Thai)

Location: Remote from anywhere in the world

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment
RESPONSIBILITIES:

  • Assist clients worldwide through live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management and deal with all departments to resolve issues
  • Provide support and troubleshooting on Trading Platforms
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients, provide all relevant information to clients
  • Develop and maintain excellent relationships with prospective and existing clients
  • Contribute to team effort by achieving targeted results. 

 

REQUIREMENTS:

  • Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level) 
  • Knowledge of FX industry will be considered as a major advantage
  • Previous experience in a similar position will be considered as a major advantage
  • Excellent communication skills (both oral and written)
  • Able to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Working schedule: Monday to Friday. 

 

OFFER:

  • Competitive remuneration
  • An opportunity to build a company and grow in it
  • Private medical insurance
  • The freedom and flexibility of fully remote work
  • Collaborative and supportive team environment

  • Customer Support

    1 month ago


    Gurugram, India Talent Integrators Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and...

  • Customer Support

    1 month ago


    gurugram, India Talent Integrators Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and...


  • Gurugram, Haryana, India Vertex Group Full time

    **Job description** As a Customer Support Representative, you will be the front line of communication between our company and our valued customers. Your primary responsibility will be to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication,...


  • Gurugram, Haryana, India YoloBus Full time

    A **Customer Support Executive** is a professional who assists and supports customers with complaints, concerns, or questions about a company. Some key responsibilities of a Customer Support Executive: - **Resolving Issues**: Acknowledging and resolving customer complaints effectively. - **Providing Accurate Information**: Offering accurate details about...


  • Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    Customer Support Executive** **LOB**: BIRD Electric Vehicle Process for US **Position**: Customer Support Executive **Location**: Phase IV, Udyog Vihar, Sector 18, Gurgaon **Salary**: Upto 29,000 CTC **Shift**: 24/7, Majority Night Shift as per US hours / 5 Days working **Hiring Model**: WFO **Skillset**: - Communication should be Excellent like B2...


  • Gurugram, Haryana, India Zucol Services Pvt. Ltd. Full time

    Company: Zucol Group Job Profile: Customer Support Executive **Salary**: 18k - 20k+ BYOD 700/- + Group Health Insurance (2 Lac) Office Address: Unit no. 15&16, 18th Floor, AIPL Business Club Sector 62, Gurugram, Haryana Qualification: Any Graduate with excellent communication skills Key Responsibilities: Engage with customers to identify their needs and...


  • Gurugram, Haryana, India Digiidunia Full time

    Customer support profiles Excellent Communication 6 days working Day shift for girls and rotational for boys. Need on papers 1 year of experience (BPO Experience only) Qualification: - Graduate only Salary: - 25k CTC **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational...


  • Gurugram, Haryana, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...


  • Gurugram, Haryana, India Growing Stars Full time

    **Job Description***: *Title: CSE/TSE - Customer* Support Executive Location: Gurugram, Haryana Experience: Fresher/Experience Notice period: Immediate. Domain: BPO Work Model: Work from Office Age Limit: 18 Years to 36 Years. **Job Roles & Responsibilities:** To escalate the queries of the client via Call, Phone Chat, Mail. Resolve the customer...


  • gurugram, India Job Nexus India Full time

    Role: CustomerSupport Representative / Associate CustomerExperienceCompany: Indias Leading Food DeliveryCompanyLocation: GurgaonHaryana.Experience: 0 3YearsEducation: Bachelors Degree (Graduation from a regularcourse)Salary: 3.8 5 LPA (tentative; actual salary willbe decided in theinterview)WhatYou Need to Bring to theTable: Responsibilities...


  • gurugram, India AVN CONSULTANCY Full time

    We are looking for a qualified Customer Care Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...


  • Gurugram, Haryana, India Nlb Services Full time

    * Must have good communication skills - Must be graduate - Must be ready for sales in Insurance - Inhand Salary - 16,000 **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹38,000.00 per month **Benefits**: - Health insurance Schedule: - Evening shift - Monday to Friday - Night shift - Rotational shift - UK shift - US shift Supplemental pay...


  • Gurugram, India Secretto Full time

    We are looking for a qualified Customer Care Executive (Chat process) to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the...


  • gurugram, India Secretto Full time

    We are looking for a qualified Customer Care Executive (Chat process) to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing...

  • Customer Support

    4 weeks ago


    Gurugram, Haryana, India Wellversed Full time

    Wellversed is looking for a Customer Support Associate, to assist our customers in solving technical problems when using our products and services. **Responsibilities** Resolving customer queries, complaints or requests on daily basis Able to build productive relationships and communicate daily with customers in a professional manner Actively attend...


  • Gurugram, Haryana, India JAC Recruitment India Full time

    Sales Representative **Job title**: Sales Representative **Specialisation**: **Salary**: INR 450,000 - 500,000 (Annual) **Reference**: PR/108020 **Contact details**: Akangsha Sahoo **Job published**: March 15, 2024 20:22 **1. Prospecting and Lead Generation**: Identifying potential business customers and generating leads through various channels such...


  • Gurugram, India CBSI India Pvt Ltd Full time

    International customer Support- Credit and CollectionContact customers via calls and emails. Send out invoices and request payment.Resolve customer complaints, disputes, deductions and research account discrepancies.Process Credit Card Payments. Keep check on all other payments and ensure a correct application of moniesCommunicate with all stakeholders.As a...


  • gurugram, India CBSI India Pvt Ltd Full time

    International customer Support- Credit and Collection Contact customers via calls and emails. Send out invoices and request payment. Resolve customer complaints, disputes, deductions and research account discrepancies. Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies Communicate with all stakeholders....


  • gurugram, India Nexus Hire Full time

    Overview: The CustomerSupport Executive plays a crucial role in ensuring customersatisfaction by providing exceptional support and assistance. Theyare responsible for addressing customer inquiries resolving issuesand maintaining a positive relationship withclients.KeyResponsibilities: Respond to customerinquiries via phone email and chat Resolveproduct or...


  • Gurugram, India Teleperformance Full time

    Key Responsibilities and Accountabilities:Assist customer in resolving any open requests for support, assistance, information on upgrading etc.Complete Training Needs Analysis to confirm the Training is applicable.Design Training content with the Learners needs in mind.Maintain and improve Customer Satisfaction by delivering against those initiatives that...