Customer Support Representative Associate CustomerExperience
1 month ago
WhatYou Need to Bring to theTable: Responsibilities
Characteristics:
- Peoplefirstmindset (patient empathetic warmrespectful)
- Problemsolvingmindset
- Flexible
- Detailoriented(activelistener)
Eligibility:
Experience:
- Experienced(max 3 years) with a background in CustomerService
- Freshers froma Hospitality/Service Industry background or Tier 12 colleges of agooduniversity
Communication:
- Proficientin English &Hindi
- Good typingskills of a minimum of 60 words per minute with 95%accuracy
- Personality:(Evident in spoken & writteninteraction)
Spoken: Pleasantdemeanor (warm respectful tone modulated speed easy tounderstand)Written:Usespolite words is not overtly casual gives relevantresponses
Responsibilities:
- Resolvingproblems/concerns raised by customers on our App viachat/phone/email
- Establishinga relationship of trust with the customer by ensuring qualitativeservice (empathy and efficiency excellentcommunication)
- Learningthe products and services offered thoroughly to provide timely andefficient resolutions to issuesraised
- Troubleshootingproblems and seeing them through toresolution
- Escalatingunresolved issues to the appropriate internalteams
WorkSchedule:
- Dayshifts but should be comfortable with rotational shiftstoo
- In night shifts acab is provided oneway from 8 pm to 8am.
NoticePeriod: Only immediate joiners can applyfor this job.Modeof Interview: Telephonic andFacetoface
customerexperience,customer service,communication
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Gurugram, India Job Nexus India Full timeRole: CustomerSupport Representative / Associate CustomerExperienceCompany:Indias Leading Food DeliveryCompanyLocation:GurgaonHaryana.Experience:0 3YearsEducation:Bachelors Degree (Graduation from a regularcourse)Salary:3.8 5 LPA (tentative; actual salary willbe decided in theinterview)WhatYou Need to Bring to...
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