Associate Customer Experience
1 month ago
Role:Associate CustomerExperienceJob ID:0023Company:Indias Leading Food DeliveryCompanyLocation:GurgaonHaryanaSalary:3.8 5.5 LPA (tentative; actual salary will be decided in theinterview)
Eligibility:Education:Bachelors Degree (Graduation from a regularcourse).
Experience:
- MinimumYears of Experience Required: 0 (Freshers canapply).
- Maximum Yearsof Experience Required: 3Years.
Communication:Proficientin English &Hindi.Good typingskills of a minimum of 60 words per minute with 95%accuracy.
Personality:(Evident in spoken & writteninteraction)Spoken:Pleasant demeanor (warm respectful tone modulated speed easy tounderstand).Written:Uses polite words is not overtly casualand gives relevantresponses.
WhatYou Need to Bring to theTable:
Responsibilities:
- Resolvingproblems/concerns raised by customers on our App viachat/phone/email.
- Establishinga relationship of trust with the customer by ensuring qualitativeservice (empathy and efficiency excellentcommunication).
- Learningthe products and services offered thoroughly to provide timely andefficient resolutions to issuesraised.
- Troubleshootingproblems and seeing them through toresolution.
- Escalatingunresolved issues to the appropriate internalteams.
Characteristics:
- Peoplefirstmindset (patient empathetic warmrespectful).
- Problemsolvingmindset.
- Flexibility.
- Detailoriented(activelistener).
WorkSchedule:
- Dayshifts but should be comfortable with rotational shiftstoo
- In night shifts acab is provided oneway from 8 pm to 8am.
WorkMode: Work FromOfficeNoticePeriod: Immediate or maximum 07Days.
Modeof Interview: Walkininterview on09/03/2024 and11/03/2024InterviewAddress: Sector 62 GurgaonHaryana.
communication,customerexperience,customer support
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