Associate Customer Experience

1 month ago


Gurugram, India Job Nexus India Full time
We are conducting walkininterviews for the position of Associate Customer Experience atIndias Leading Food Delivery Company in Gurgaon Haryana. on09/03/2024 and 11/03/2024. Below are thedetails:
Role:Associate CustomerExperienceJob ID:0023Company:Indias Leading Food DeliveryCompanyLocation:GurgaonHaryanaSalary:3.8 5.5 LPA (tentative; actual salary will be decided in theinterview)
Eligibility:Education:Bachelors Degree (Graduation from a regularcourse).
Experience:
  • MinimumYears of Experience Required: 0 (Freshers canapply).
  • Maximum Yearsof Experience Required: 3Years.
(Nogaps are allowed unless the candidate has a genuine reason forit).
Communication:Proficientin English &Hindi.Good typingskills of a minimum of 60 words per minute with 95%accuracy.
Personality:(Evident in spoken & writteninteraction)Spoken:Pleasant demeanor (warm respectful tone modulated speed easy tounderstand).Written:Uses polite words is not overtly casualand gives relevantresponses.
WhatYou Need to Bring to theTable:
Responsibilities:
  • Resolvingproblems/concerns raised by customers on our App viachat/phone/email.
  • Establishinga relationship of trust with the customer by ensuring qualitativeservice (empathy and efficiency excellentcommunication).
  • Learningthe products and services offered thoroughly to provide timely andefficient resolutions to issuesraised.
  • Troubleshootingproblems and seeing them through toresolution.
  • Escalatingunresolved issues to the appropriate internalteams.

Characteristics:
  • Peoplefirstmindset (patient empathetic warmrespectful).
  • Problemsolvingmindset.
  • Flexibility.
  • Detailoriented(activelistener).

WorkSchedule:
  • Dayshifts but should be comfortable with rotational shiftstoo
  • In night shifts acab is provided oneway from 8 pm to 8am.

WorkMode: Work FromOfficeNoticePeriod: Immediate or maximum 07Days.
Modeof Interview: Walkininterview on09/03/2024 and11/03/2024InterviewAddress: Sector 62 GurgaonHaryana.

communication,customerexperience,customer support



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