Analyst - Transactional Quality

3 weeks ago


pune, India Allstate Benefits Full time

Job Description

Job Description :
The candidate will be working form office and home as per the business requirement 
Employee should be open to work in different shifts as per business requirement (US Shift only)

Job Responsibilities : 
Perform quality checks for in scope activities using approved QC parameters as per agreed sampling percentage and frequency for Spanish & English Language
Report the QC numbers to stakeholders as per agreed frequency & with accuracy 
Maintain calibration variance within acceptable target agreed 
Perform RCA & CAPA in Collaboration with operations stakeholders 
Analyze the quality data and share ideas/action plan to improve the current process & drive the improvement initiative with the help of TL or SME

Primary Skills:
Candidate needs to be B2 Level certified in Spanish language (DELE or Equivalent Certification)
Good Insurance domain & Process knowledge
Minimum 1 year of contact center experience 
Excel and PowerPoint skills
Attention to Detail
Ability to share Constructive Feedback
Effective Communication in Spanish & English language
Basic knowledge of Quality Tools: RCA, CAPA, Sampling Methodology, etc.
Expert in Reporting/Data Analysis



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