Analyst - Transactional Quality

3 weeks ago


Pune, India Allstate Benefits Full time
Job Description

Job Description :The candidate will be working form office and home as per the business requirementEmployee should be open to work in different shifts as per business requirement (US Shift only)Job Responsibilities :Perform quality checks for in scope activities using approved QC parameters as per agreed sampling percentage and frequency for Spanish & English LanguageReport the QC numbers to stakeholders as per agreed frequency & with accuracyMaintain calibration variance within acceptable target agreedPerform RCA & CAPA in Collaboration with operations stakeholdersAnalyze the quality data and share ideas/action plan to improve the current process & drive the improvement initiative with the help of TL or SMEPrimary Skills:Candidate needs to be B2 Level certified in Spanish language (DELE or Equivalent Certification)Good Insurance domain & Process knowledgeMinimum 1 year of contact center experienceExcel and PowerPoint skillsAttention to DetailAbility to share Constructive FeedbackEffective Communication in Spanish & English languageBasic knowledge of Quality Tools: RCA, CAPA, Sampling Methodology, etc.Expert in Reporting/Data Analysis

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