Key account manager

About Born Good (Be Better Personal Care Private Limited)Born Good is a digital first FMCG brand with a core mission to enable people contribute to the planet in a small yet significant way. We are a rapidly growing startup that offers a range of USDA certified and plant-based home cleaners. They are effective cleaners that are 100% safe and non-toxic. We are a funded startup and backed up RPSG Ventures. About the RoleWe are looking for a highly motivated and experienced e-commerce & q-commerce marketplace manager who will play a key role in driving business growth and brand development on online marketplaces such as Amazon, Flipkart, Firstcry,  Big Basket and Q-com channels including Zepto, Instamart and Blink It. The ideal candidate should be a strategic thinker with a strong entrepreneurial mindset and a proven track record in managing and maintaining marketplace accounts. This is an excellent opportunity for a self-starter to make a significant impact in a fast-paced digital/e-commerce environment. Key ResponsibilitiesDevelop and execute marketplace strategies to drive revenue growth, aligning with Joint Business Plans (JBP) and achieving monthly and annual business targets. Take full ownership of the scale (growth), profitability and performance of the e-commerce and q-commerce business unit, ensuring end-to-end management and P&L optimization. Utilize keyword research, optimized content, and both paid and unpaid promotions to boost product sales. Design and execute effective promotions to drive sales numbers, enhance visibility, and improve key metrics. Work with internal teams to ensure smooth daily operations including inventory managementWork with key account managers of the various platforms on growth and to resolve all operational issues.Work with external agencies to drive sales on marketplaces as needed.Perform detailed analysis for all platforms to analyse sales trends, conversions, and other key metrics, providing relevant insights and then action on the insightsOptimize budget allocation for each platform, track spends effectively, and continuously improve ROI while minimizing customer acquisition costs. Manage product listings and prepare and upload A+ Content, utilizing info-graphics and optimized SEO-rich content along with the internal team membersSkills we are looking forMust Haves:Bachelor's degree in Business Administration, marketing, or a related field.A minimum 5 years of hands-on experience in e-commerce, specifically managing and maintaining marketplace accounts.A minimum 2 years of hands-on experience in end to end q-commerce P&L management.Comprehensive understanding of marketplace operations, processes, fulfilment, marketing strategies, competitive landscape, analytics, reporting, and content management systems. Strong leadership skills, self-motivation, and the ability to work independently and as part of a team in a fast-paced environment.Experience in P&L management and accountability, with a focus on strengthening brand consistency across all sales channels. Prior experience in the direct-to-consumer (D2 C) or ecommerce industry is mandatory.Proficient in using ecommerce tools and platforms, such as Amazon Seller Central, Flipkart Seller, Swiggy and Zepto portals etc. is a must.Excellent analytical skills to generate reports, create pivot tables and find insights from data.Strong command over written and spoken English.Advanced knowledge of MS Office and the Google suite of products.Nice To Have:Customer centric approachExceptional communication and interpersonal skills to build relationships with stakeholders and external partners. Ability to work in a team environment.Being a self starter and taking the initiative.Enthusiasm to learnWhat’s in it for youAn opportunity to work in a company inspired to create a better impact for the planetExperience a once-in-a-lifetime opportunity to part of a fast-growing company at an early stageAn opportunity to work in a passionate team looking to bring change to a traditional marketSteep learning curveA performance-based environment with no limits to career growth and personal developmentReferencesA minimum of 2 references – from either a work place or from your place of education