Network System Engineer

4 weeks ago

Thiruvananthapuram, India CONNECTING 2 WORK Full time

Job Description Qualifications:  – IT experience with the Voice platforms a plus/IP PBX systems: Avaya, Cisco. – Experience in VOIP networking is an advantage. – Ability to work on projects from planning to implementing mid-level to high-level projects – Great troubleshooting skills on workstations, networks and servers – Ability to work independently on Remote Infrastructure Management and direct a team of technicians – Ability to work with team to provide solutions for problems brought Level I and Level II technicians – 1+ years of experience working on Microsoft Server platforms – Experience in configuring, servicing and modifying MS Windows XP/Vista/7/8, Server 2003/2008/2012, SBS 2003/2008/2012 and Exchange 2003/2007/2010/2013, Microsoft SQL Server Administration. – Experience in managing industry leading Firewall, Security devices, backup and recovery tools – Strong oral and written communication skills – MCSE Certified, Active CCNA a plus – Extensive knowledge of WAN, LAN and WLAN networking – Experience with configuring VPN – Knowledge in setting up and maintaining Windows Domains, GPOs and Active Directory management – Experience helping to identify and resolve trouble spots within networks – Strong project scope development experience. Ability to identify and create project plans with estimated hours and defined equipment. – Previous experience working for a managed services IT firm a plus some of the core responsibilities will be: – To provide implementation and supporting operations consisting of all business critical systems of various business functions. Networking, Microsoft Products, Firewall Management and Backup and Recovery Services etc. – To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer’s services, including updates to the knowledge base. – Demonstrate the ability to work independently within a fast paced environment – Participate in Project Work as required for Network Services. – To Provide ownership of complex Incident and Problem cases per ITIL guidelines including process execution & documentation, policy formation. Knowledge of ticketing tools will be an added advantage. – Analyzing the problems and implementing the required corrective actions, meeting SLA requirements. – Team review and implementing the necessary automation tools. – Co-ordination with upstream providers for internet routing/network congestion related issues. – Create, maintain and follow policies to improve internal services – Metrics management, reporting and improvements. – Deep understanding of firewall administration, intrusion detection and virus protection systems – Analysis and research of security alerts Qualification – Good understanding of Patch Management, Recovery Services environment. Apply here

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