L3 Application Support

3 weeks ago

Bengaluru, Karnataka, India Ascendion Full time

Job Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack)

Location: Bangalore, Karnataka, India On-site/Remote: On-site

Are you the go-to expert when it comes to solving the toughest technical puzzles? Do you thrive in a high-stakes environment where your skills directly protect and enhance mission-critical systems?

We are seeking a highly skilled Senior L3 Application Support Engineer in Bangalore to join our elite team. This is a unique opportunity to become the ultimate authority for a complex and fascinating technology landscape, bridging the gap between robust legacy systems (AS/400) and modern applications (Java, .Net, APIs). If you're a master diagnostician who loves a challenge, we want to talk to you.

Your Impact & Responsibilities:

  • Become the Final Authority: Act as the ultimate escalation point for diagnosing and resolving the most complex application incidents. You are the last line of support.
  • Master of Monitoring: Leverage advanced monitoring tools like Dynatrace and IBM Monitoring to proactively identify issues, perform deep-dive log analysis, and conduct thorough Root Cause Analysis (RCA).
  • Bridge Technology Worlds: Serve as the Subject Matter Expert for both our core AS/400 platforms (RPG, COBOL, DB2) and our modern application stack.
  • Drive Permanent Solutions: Partner closely with Development, Infrastructure, and Business teams to move beyond temporary fixes and implement robust, permanent solutions.
  • Champion Knowledge: Develop and refine our knowledge base by creating clear, concise Standard Operating Procedures (SOPs) that empower the entire support organization.

What You'll Bring to the Table:

  • Proven Experience: 7+ years in a high-pressure Application or Production Support role.
  • Elite Problem-Solving Skills: An exceptional ability to troubleshoot and resolve complex, intermittent, and critical issues.
  • Legacy System Mastery: Deep, hands-on expertise with the AS/400 operating system, including RPG, COBOL, DB2, and CL.
  • Modern Tech Proficiency: Good working knowledge of applications built on Windows, .Net, Java, and experience supporting APIs.
  • Database & Monitoring Skills: Strong SQL skills and hands-on experience with enterprise monitoring tools.
  • Exceptional Communication: The ability to articulate complex technical concepts to diverse audiences.

Bonus Points If You Have:

  • Previous experience in software development (.Net, Java).
  • A solid understanding of networking concepts.
  • Experience supporting applications hosted in private cloud environments (MPI/POD).
  • Knowledge of any other scripting languages.

Why Join Us?

You'll be part of a highly collaborative team of experts dedicated to technical excellence. This role offers the unique satisfaction of solving critical challenges and making a tangible impact on business stability and performance every single day.

If you are ready to take on a role that will challenge you and reward your expertise, apply today

#Hiring #ApplicationSupport #L3Support #ProductionSupport #AS400 #iSeries #RPG #COBOL #Fintech #TechJobs #BangaloreJobs #ITJobs #ProblemSolving #Dynatrace

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