Customer relations specialist

Guidance CounsellorAmura VisionWe believe that the most under-appreciated route to releasing untapped human potential is tobuild a healthier body, and through which a better brain. This allows us to do more of everythingthat is important to each one of us.Billions of healthier brains, sitting in healthier bodies, can take up more complex problems thatdefy solutions today, including many existential threats, and solve them in just a few decades.Billions of healthier brains will make the world richer beyond what we can imagine today. Thesurplus wealth, combined with better human capabilities, will lead us to a new renaissance,giving us a richer and more beautiful culture.These healthier brains will be equipped with deeper intellect, be less acrimonious, moremagnanimous, and have a kinder outlook on the world, resulting in a world that is better thanany previous time.We find this vision of the future exhilarating. Our hopes and dreams are to create this future asquickly as possible and ensure that it is widely distributed and optimized to maximize all formsof human excellence.Role DescriptionA Guidance Counsellor's role is simple, it mainly consists of speaking with potential clients overthe phone, collecting some basic information and helping them understand the process theywould embark upon. We are not however driven by sales quotas or the like but instead measureby the quality of each interaction. We have the information to change lives and such it is ourresponsibility to do so. The Guidance Counsellor is the first point of contact to guide people tothis possible lifechanging experience.ResponsibilitiesEngage with Incoming Leads: Actively listen and engage in detailed conversations withpotential clients to understand their health needs.Communicate Program Information: Clearly convey the limitations and processes of theprogram to ensure potential clients have a realistic understanding.Client Check-Ins: Regularly follow up with onboarded clients to gauge their satisfaction andaddress any concerns.Empathy in Client Interactions: Be attentive to clients' current situations, showing empathyand understanding of their positions.Collaboration with Medical Team: Work closely with Amura's Medical Team to address andresolve client requests effectively.Utilize Lead Management Software: Familiarize yourself with and use Amura's internal leadmanagement software to track interactions and manage leads efficiently.Requirements0 - 4 years experience can apply.Education: Bachelor's Degree (Currently pursuing students can apply).Languages: Fluency in English is a must.Experience: Fresher; prior experience as Guidance Counsellors or relationship managers is aplus.Strong interpersonal and communication skills with the ability to build rapport with clients.Time management.Empathy.Listening skills.Here are answers to some questions you may have:Who is Amura?We are a health startup with presence in multiple countriesHow old are you?6 yearsWhat is special about you?Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one among them. Come and explore.What is special about working with you?You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary personWhat kind of people are you looking to add to your team?We are looking for people who, when given the opportunity to have a measurable impact on theworld, will take it. Who values human life and is willing to work tirelessly on not only improvingthemselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.Is this a WFH role?We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.Where is your office?Perungudi - OMRDo you have an online presence? (we Health on all social media)Perks I get when I join Amura?Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them.Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.Working days:6 days working a week.Salary Package:3.65 LPA (For freshers)