GM Operation, Schifflie Embroidery Unit, 18LPA, Faridabad

4 weeks ago

Faridabad, India Career Genii Consulting Full time

Role & responsibilities

Key Responsibilities

1. Customer & Business Support

  • Respond to customer enquiries and sampling requests promptly.
  • Guide the designing and sampling team to ensure on-time sample delivery.
  • Negotiate prices and close orders in line with company targets.
  • Ensure clear communication with customers regarding approvals, timelines, and order details.

2. Order Management & Planning

  • Convert confirmed orders into detailed production plans.
  • Coordinate with Merchandising & Purchase teams for raw material readiness.
  • Monitor order status daily and escalate risks proactively.

3. Production & Execution

  • Lead Designers, supervisors, QC, and production teams to ensure on-time in full (OTIF) deliveries.
  • Implement planning systems to optimize machine loading and manpower utilization.
  • Drive efficiency, reduce wastage, and maintain top-quality standards.

4. Operational Excellence & Systems

  • Develop SOPs for Sampling, Production, QC, Purchase, Dispatch.
  • Implement MIS dashboards (Excel-based initially, ERP in future).
  • Define KRAs/KPIs for all departments and monitor compliance.
  • Run structured daily huddles, weekly reviews, and monthly performance reviews.

5. People Leadership

  • Mentor, train, and build accountability within the operations team.
  • Support HR in hiring and retaining high-performing staff.
  • Build a culture of discipline, systems, and excellence.

6. Reporting & Growth

  • Present weekly dashboards and exception reports to the Business Owner.
  • Identify and implement process improvements to support scale-up.
  • Contribute to strategic growth initiatives (capacity expansion, customer base growth).

KPIs (Key Performance Indicators)

  • On-Time Delivery % (OTIF)
  • Production Efficiency %
  • Machine Utilization %
  • Sample Delivery Turnaround Time
  • Rework/Rejection %
  • Vendor/Customer Complaint Reduction %
  • SOP/MIS Adherence %
  • Contribution to Revenue Growth

Candidate Profile

  • 1015 years of experience in manufacturing/garments/textiles/embroidery.
  • Strong background in production planning, quality, and customer handling.
  • Proven track record of building systems and driving operational excellence.
  • Leadership experience in managing cross-functional teams (Production, QC, Merchandising, Purchase).
  • Hands-on, disciplined, and process-driven leader.
  • Experience in SMEs or growth-stage manufacturing businesses preferred.

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