Digital Transformation Manager
1 month ago
About the role -As an Innovation Consultant your expertise will help Concentrix's clients align their people, processes and technologywith a business strategy, and vision, for future success.Concentrix Innovation Consultants work proactively with clients, Concentrix Sales and delivery teams to solution anddeliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation,Speech Analytics, Text Analytics, etc. Based on the client's strategic objectives, you'll improve performance acrosstheir business through reshaping processes, transforming the organization, and using enabling technologyeffectively.As an Innovation Consultant, you are a trusted business advisor & change agent, responsible for working with clientsto identify strategic capabilities that create competitive advantage. These capabilities may come in the form ofprocess, information technology, organization enablement or knowledge. You'll use best practices, benchmarking,and consultative tools to identify, align and change the factors that affect organizational performance, stability, andteaming, to develop comprehensive strategic and tactical transformation recommendations.
Key responsibilities :
Co-innovate with our clients to outline transformation roadmaps.Support delivery, account management, sales teams in problem solving and driving business growthOpportunity Identification by conducting detailed Process Discoveries &/ Customer Journey MappingDevelop Innovative solutions which helps in addressing the identified people, process, technology opportunities.Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagementsWork closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.Create a culture of problem solving by imparting trainingsIdentify new technologies which can help us improve CNX &/ our client’s business processesImprove existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs
Desired Skills :
7-14 Years of overall experienceComprehensive understanding of Business Process Service & CX business & associated channelsStrong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & TourismSolution Building – Business Transformation RoadmapsTransformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)Expertise in conducting Process Discoveries & write Process Design DocumentsLean Six Sigma BB / MBB CertificationAgile/ Scrum CertificationExperience in Organization Change ManagementExperience in Agile MethodologyExperience in Customer Journey MappingVery good understanding of Design ThinkingExcellent verbal and written communication skills - EnglishExcellent Presentation and Use case story boarding skillsVery strong internal and external stakeholder managementStrong Power Point and Excel skillsAbility to work with cross functional teamsAbility to travel up to 25%
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