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Application support
5 days ago
Experience: 3+ years
Skill:
Base 24, Banking
domain
Location: Mumbai/Hyderabad
Role Purpose
This role aims to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end and ensure they meet 100% quality assurance parameters.
Do
Instrumental in understanding the requirements and design of the product/ software
Develop software solutions by studying information needs, systems flow, data usage, and work processesInvestigating problem areas followed by the software development life cycleFacilitate root cause analysis of the system issues and problem statementIdentify ideas to improve system performance and impact availabilityAnalyze client requirements and convert requirements to feasible designCollaborate with functional teams or systems analysts who carry out the detailed investigation into software requirementsConferring with project managers to obtain information on software capabilities
Perform coding and ensure optimal software/ module development
Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed softwareDevelop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these casesModifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.Analyzing information to recommend and plan the installation of new systems or modifications of an existing systemEnsuring that code is error free or has no bugs and test failurePreparing reports on programming project specifications, activities and statusEnsure all the codes are raised as per the norm defined for project / program / account with clear description and replication patternsCompile timely, comprehensive and accurate documentation and reports as requestedCoordinating with the team on daily project status and progress and documenting itProviding feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
Capturing all the requirements and clarifications from the client for better quality workTaking feedback on the regular basis to ensure smooth and on time deliveryParticipating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirementsDocument and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear codeDocumenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementationEnsure good quality of interaction with customer e-mail content, fault report tracking, voice calls, business etiquette etcTimely Response to customer requests and no instances of complaints either internally or externally
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