Support Engineer L1/L2

4 weeks ago

Delhi, India Intellias Full time
Explore the future of FinTech With superb engineering, we help the finance industry to change just in one click Join the global Intellias team to develop top-of-the-line solutions for the world’s leading FinTech companies.

Project Overview:Our client is a big international bank ranked in TOP-20. The Data Platform is a distributed, high redundancy, high throughput global distribution platform for mission-critical financial data. It provides best-in-class reference data delivery across all of Company’s businesses, supporting more than 400 internal client applications. The Platforms ensure that data delivery is fast, secure, fault-tolerant and always available while providing high flexibility for integrations between disparate systems and extensive customizability for subscribing to data events.Working hours are Tokio timezone (GMT+9) from 8 am to 5 pm.

Required Skills:Commercial experience 4+ yearsExperience with Unix/Linux, Shell scripting skills & RESTful Services Oracle & MongoDBExperience with Monitoring tools, preferably ITRS Geneos, AppDynamicsLog Aggregation tools: ELK, Splunk, GrafanaNice to have:Programming Language: Java/PythonMiddleware: MQ, Kafka, SolaceITSM tools: ServiceNow, Jira, SalesforceBuild & Deployment: uDeploy, Jenkins, Maven Scheduling Tools: AutoSysDatabase: Mongo OpsManager, Oracle Enterprise ManagerContainerized platforms: Administration of Red Hat OpenShift, Docker or KubernetesQualifications:Experience overseeing group of critical applications, preferably in financial domainExperience configuring or supporting business applications on Unix platformExperience with some programming languages and willingness/ability to learnExperience identifying the gaps in application monitoring, preferably in ITRS ActiveConsole & AppDynamics Demonstrated troubleshooting & analytical skills. Experience of problem Management Tools.Issue tracking and reporting using tools (ServiceNow, Jira, Confluence)Consistently demonstrates clear and concise written and verbal communication skillsDemonstrated the ability and willingness to collaborate with global teams, occasionally on the weekendsResponsibilities:Provide technical and business support for Production applications within agreed SLA and as per incident priorityPossess strong understanding of ITIL concepts and execute them with minimum supervisionIncident Management:Monitor the incident queues, mailbox & work through client reported issues & alertsDrive the high priority incidents until the issue is resolved/mitigatedHandle the clients escalations & manage the expectations by assessing the business impactProblem Management:*Document the recurring issues in problem records.Follow-up with tech partners for timely resolutionFollow the post-mortem, RCA practices and establish corrective actions to avoid recurrenceChange Management:Exercise production changes by carefully reviewing the tickets, and provide review and sign-offAccept and perform the change activities (checkouts, config) to help tech teams with change implementationPossess solid understanding of batch processing. Grasp the business workflows to establish the point of failures & resolutionPerform application checkouts, continuous monitoring, and regional handover.Develop and maintain support documentation in the form of Runbooks, KB articles etc.Drive monitoring, stability, efficiency and effectiveness improvements for production platform and applicationKeep the management upraised with the current state of business and effectively communicate with all relevant stakeholdersWhile working with other regional teams, act as regional SME to senior stakeholders and /or other team membersWhy this position:At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

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