Cloud Support Engineering Leader
2 days ago
Mastech Digital is a leading service-based company providing cutting-edge solutions to clients across the globe. As a Cloud Support Engineering Leader, you will be responsible for overseeing the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams.
The ideal candidate will possess a strong technical background in Google Cloud Platform (GCP), with expertise in BigQuery, Cloud Composer, Dataflow, Pub/Sub, GKE, and Cloud Storage. Experience with ITIL or other IT service management frameworks is highly desirable.
In this role, you will provide leadership and direction to the L1 and L2 support teams, ensuring effective coordination and collaboration among team members. You will also serve as primary technical authority, offering guidance and support to L1 and L2 teams.
A key aspect of this position is conducting Root Cause Analysis (RCA) to identify the underlying causes of technical issues and implementing corrective actions to prevent recurrence. You will work closely with cross-functional teams to effectively triage and troubleshoot issues, ensuring all support activities align with industry best practices and organizational standards.
To excel in this role, you will need exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders. Strong problem-solving skills and the ability to think critically and strategically are essential.
With a minimum of 7-10 years of experience in IT support, including at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support, you will be well-equipped to handle the demands of this position. A Bachelor's or Master's degree in Computer Science & Engineering, or a related field, is required.
The estimated salary for this position is $120,000 per year, based on industry standards and location. If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply.
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Cloud Infrastructure Architectural Leader
4 days ago
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Cloud Engineering Leader
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Cloud Engineering Leader
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Strategic Cloud Architect and Engineering Leader
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Cloud Data Engineer Leader
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Delhi, Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is hiring a Cloud Engineering Leader for its AWS Data Infrastructure team.Estimated annual salary: $120,000 - $180,000About the Role:We are seeking an experienced Cloud Engineering Leader to join our team. As a key member of our organization, you will be responsible for designing and implementing data pipelines using AWS services...
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Cloud Security Architect Leader
1 week ago
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Cloud Data Architect Leader
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Senior Cloud Architect Leader
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Cloud Transformation Leader
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Cloud Destinations DevOps Engineering Lead
3 weeks ago
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Cloud Infrastructure Leader
1 day ago
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Cloud Database Support Engineer
1 day ago
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Delhi, Delhi, India SARRALLE - Industrial Engineering Leader Full timeWe are a leading industrial engineering company, SARRALLE, looking for skilled fitters and welders to join our team in Spain.The role offers a fantastic opportunity for professionals with a minimum of 8 years of experience to take the next step in their career and relocate internationally with comprehensive support from our company.About the RoleAssemble,...
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Digital Cloud Solutions Leader
5 hours ago
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Cloud Security Systems Manager
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Delhi, Delhi, India Support Revolution Full timeExplore a career opportunity with Support Revolution, a company disrupting the software support and maintenance industry. Based in Hyderabad, India, this role requires 3-4 years of experience in IT security.About the RoleThe ideal candidate will provide system administration and security support to our Infrastructure Services Security team, focusing on AWS,...
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Cloud Security Architect Leader
1 week ago
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IT Support Engineer for Cloud Services
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