Cloud Support Engineering Leader

2 days ago


Delhi, Delhi, India Mastech Digital Full time

Mastech Digital is a leading service-based company providing cutting-edge solutions to clients across the globe. As a Cloud Support Engineering Leader, you will be responsible for overseeing the smooth operation of both Level 1 (L1) and Level 2 (L2) support teams.

The ideal candidate will possess a strong technical background in Google Cloud Platform (GCP), with expertise in BigQuery, Cloud Composer, Dataflow, Pub/Sub, GKE, and Cloud Storage. Experience with ITIL or other IT service management frameworks is highly desirable.

In this role, you will provide leadership and direction to the L1 and L2 support teams, ensuring effective coordination and collaboration among team members. You will also serve as primary technical authority, offering guidance and support to L1 and L2 teams.

A key aspect of this position is conducting Root Cause Analysis (RCA) to identify the underlying causes of technical issues and implementing corrective actions to prevent recurrence. You will work closely with cross-functional teams to effectively triage and troubleshoot issues, ensuring all support activities align with industry best practices and organizational standards.

To excel in this role, you will need exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders. Strong problem-solving skills and the ability to think critically and strategically are essential.

With a minimum of 7-10 years of experience in IT support, including at least 3-5 years in a lead role in Managed Services projects providing L1 & L2 support, you will be well-equipped to handle the demands of this position. A Bachelor's or Master's degree in Computer Science & Engineering, or a related field, is required.

The estimated salary for this position is $120,000 per year, based on industry standards and location. If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply.



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