Manager Onboarding

3 weeks ago

india Randstad Offshore Services Full time

The success of the role will be driven by:

● Clarity of work and training provided to the offshore team

● Quality and timeliness of feedback especially during ramp-up

● Regular review of the effort and outcomes between onshore and offshore teams

● In addition to training, job aids to assist offshore team

● Timeliness and accuracy of data provided in the prepped recon.

● The inclusion of the offshore team in daily huddles and regular communication


Key Role and Responsibilities

 Proven Ability to Manage Financial Operations/ FSS domain teams

 Previous experience in setting up a Financial Practice in an International Set up would be of great advantage

 Should have the ability to be hands on as this would help the team immensely in the setting up phase

 Work with limited Supervision

 Stakeholder Management where multiple businesses have different priorities

 People and Process Management seamlessly in a structured/unstructured environment

 Ensuring that Business delivery plans are being adhered to as per agreement with the onshore team

 Growing and developing the team to become independent in the longer run

 Building and sustaining Strong relationship across business stakeholders

 Ability to manage various Financial Processes

 Setting up the KPIs, Goals and SOPs to build a strong foundation for the team to expand further

 Focus on collaboration and Continuous Improvement

Work closely with business stakeholders Onshore and


Key Skills Required

 8-12 years of experience in managing Financial/FSS teams (atleast 2 years in Assistant Manager or Manager role)

 Prior experience of managing a team in US Onboarding Operations for US customers is mandatory

 Should currently be working as a Manager or as an Assistant Manager with 3+ years at that level

 Should have led/managed a team of 12-15 people across multiple sub groups within

 Strong Problem Solving Skills with a Keen Eye/Execution for Process Improvement

 Additional knowledge and exposure to RPA would be a huge advantage

 Prior experience into billing and exposure to various ERP would be very helpful

 Metrics Management and Creation. Working and succeeding in a SLA bound and driven set up

 Should have the ability to go Micro or Macro

 Good conceptual knowledge about Financial Processes

 Strong analytical and problem solving skills and a demonstrated aptitude for learning new things

 Ability to work within a team environment, manage business stakeholders and independently coordinate and

deliver commitments

 Excellent interpersonal, verbal and written communication skills

 Ability to manage multiple priorities and mutually agree timescales with onshore managers

 Act with sense of urgency, practicality and integrity

 Ensure Stakeholder satisfaction


_____________________________________________________________________________________________________

Randstad Offshore Services

 Actively request feedback on performance and supports development of others. Demonstrate ability to give

constructive feedback. Design challenging personal development plan

 Demonstrate ability to make decisions in relation to deliverables and people. Monitor and review performances

closely

 Communicate decisions and performance objectives clearly. Actively promote teamwork, managing multiple

commitments and building skills in all competency areas. Sets and communicates priorities for tasks and ensures

that assigned tasks are completed efficiently.

 Generate innovative ideas. Operate effectively in a fast-changing environment. Embrace change

 Take a broad approach to problem solving and decision making by analyzing, thinking ahead and planning.

 Encourage others. Work actively. Demonstrate motivation, commitment and participates in activities

 Hold self and staff accountable for ensuring that results are achieved. Demonstrate a strong orientation towards

achievement

 Identify opportunities for process improvement and policy development and engage in the design


Shift Timings:

● 8 am to 5 pm EST ( 6:30 pm to 3:30 am IST)

● Sensitive data access: Yes

Education & Qualifications (Required and Preferred):

● Bachelor’s or Master’s degree in Finance & Accounting

● Proficient with Google Suite and Microsoft Excel

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