ServiceNow Senior Functional Consultant
3 weeks ago
The Senior Functional Consultant is required to lead and influence customers, to gain a deep understanding of their business problems and through applying technical analysis, recommend a solution. Is an expert with Business processes and the ServiceNow platform and processes and capable of delivering advice confidently when required. Working closely with the pre-sales team and is involved in delivering documentation through all stages of a project’s lifecycle.
We Hire for Culture First:Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.
We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.Other companies give you a job. We give you opportunity.CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.
Key Responsibilities
Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
Design, build and deploy business outcome-driven solutions focused on designing processes which solve customer problems, are repeatable, accelerate value and employ process best practices and standards.
Translate business requirements into functional specifications/user stories.
Ability to communicate effectively with both technical and business teams.
Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
Responsible for obtaining approvals from business users for the user stories
Responsible for ensuring compliance to the stories developed
Identifying areas of business process improvement and recommending solutions that detail pros, cons and risks.
Managing and communicating business process and business requirements ensuring that the proposed solutions meet the customer's expectations.
Influence clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their business processes.
Completing, developing, and improving required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, gap analysis reports.
Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
Advise functional and admin teams on design, development and overall ServiceNow best practices.
Requirements
5+ years of experience leading the definition and deployment of 'to be’ business processes solutions in internal or client environments from a people, process, and technology perspective.
Solid experience in requirements gathering, including experience in creating a process documentation and running workshops.
Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
Experience with ServiceNow and comprehensive understanding of the ServiceNow Enterprise Product Suite.
Certified System Administrator certification desirable
ServiceNow Accreditations in IT Service Management and/or other product lines desirable
Professional qualifications and education requirements
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
Good team player and team builder.
ITIL Practitioner or Service Manager Certification preferred.
Knowledge of other frameworks such as COBIT, TOGAF beneficial.
RequirementsInvestigate, document, and analyse key client organisational processes Work collaboratively with the project management team to determine required resources and create realistic timelines Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction Coordinate and execute client training Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc Contribute to the development of a strategic vision for product development and enhancement Design and architecture solutions in appropriate platforms Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements Providing advice to customers regarding industry best practices and process methodology Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance. Provides help to management, including hiring and training, and keeps control updated on team performance. Own a distinct aspect of project delivery Conduct training & workshops Basic requirements 5-7 years of professional experience Expert ServiceNow knowledge Sound JavaScript knowledge Openness to travel Tertiary education preferred Professional qualifications and education requirements Extensive work-experience in ServiceNow projects Integration project experience ServiceNow admin certification (CSA) ITSM Experience Excellent problem solving & communication skill Team lead & project management skill Embrace design thinking Additional preferred skills ITIL Foundation Certified ServiceNow certified application developer (CAD) ServiceNow certified implementation specialist (CIS)
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