Guest Room Attendant

7 days ago

Thāne, India Saya Grand by Treat Hotels & Resorts Full time

Job Title: Guest Service Associate – Housekeeping (GSA – Housekeeping)

Department: Housekeeping

Location: Saya Grand By Treat, Thane

Job Summary:

The Guest Service Associate – Housekeeping plays a key role in ensuring guest satisfaction by maintaining high standards of cleanliness, responding to guest requests, and delivering exceptional service during their stay. The GSA – Housekeeping serves as a point of contact between the guest and the housekeeping department to provide a comfortable, clean, and safe environment.

Key Responsibilities:

  • Welcome guests and attend to their housekeeping-related inquiries or requests with a courteous and professional attitude.
  • Ensure guest rooms, public areas, and service areas are clean, well-maintained, and fully equipped according to hotel standards.
  • Monitor and coordinate room status with the front office to ensure timely check-in and check-out readiness.
  • Handle guest complaints related to cleanliness or housekeeping services promptly and escalate when necessary.
  • Maintain accurate records of guest requests, room status, and any maintenance issues.
  • Report any damaged or malfunctioning equipment to the housekeeping supervisor for prompt repair.
  • Support the housekeeping team by inspecting rooms after cleaning to ensure proper standards are met.
  • Educate guests about hotel facilities and services related to housekeeping, such as laundry service, amenities, etc.
  • Assist in inventory management of housekeeping supplies and inform the supervisor when replenishment is needed.
  • Follow all safety, health, and hygiene standards as per hotel policies.

Qualifications:

  • High School Diploma or equivalent; additional certification in hospitality is a plus.
  • Prior experience in housekeeping or guest service role in the hospitality industry preferred.
  • Good communication skills.
  • Friendly, professional, and service-oriented attitude.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Basic computer knowledge for reporting and coordinating with other departments.

Reporting to: Housekeeping Supervisor / Executive Housekeeper

Salary: Mention salary or As per industry standards

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹19,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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