Exam Conduct Manager
2 weeks ago
Job Title
Exam Conduct Manager
Reports to
Head- Operations and Student Services
Location
Mumbai
Job PurposeThis role is responsible for Planning, Organising & Execution of online and remote examinations as per university guidelines. This role involves, Exam Center Management, Audit Compliances, Student Support and Vendor Management for seamless conduct of exams at NCDOE.Key ResponsibilitiesOversee the administration of examinations, ensuring adherence to established procedures, security protocols, and University regulations.Ensure Examination process from registration to conduct is carried out seamlessly across concerned locationsCo-ordinate with officials (Internal and External) to complete the center audit and center shortlisting process as per deadlinesManage pool of invigilators and Exam Observers; this includes training new invigilators and updating existing invigilators on rules/regulation changes before every exam cycle, deliverables & payments.Implement and maintain rigorous test security measures to prevent cheating, misconduct, and unauthorized access to examination centers.Collaborate with internal & external stakeholders including faculty, functional heads, administrators, IT, Observers, Invigilators and vendors to gather input, address concerns, and ensure smooth coordination of examination-related activities.Stay updated on relevant University regulations, and industry standards related to examination management and ensure compliance within the organization.Ensure compliance on instructions manual, audit parameters and execution of responsibilities by individuals present at the exam center with various remote proctoring methodsGenerate regular reports and provide recommendations for continuous improvement.Develop contingency plans and establish effective risk management strategies to ensure business continuity.Calibrate with the Support team on exam center feedback from Students and take appropriate actionsIdentify cost-saving opportunities and implement strategies to reduce operations expenses without compromising quality or service levels.Key Interactions
Internal Stakeholders
External Stakeholders
Business Functions Students Vendors Observes, Invigilators
DimensionsManage team of 1 or 2 membersRequirements- Skills & CompetenciesExcellent planning, organizational, and time management skillsProficiency in data analysis and interpretation.Strong written and verbal communication skillsFamiliarity with examination management software, online testing platforms, and data management systems.Meticulous attention to detailStrong leadership and interpersonal skillsCommitment to upholding the highest standards of integrity, confidentiality, and fairnessRequirements- Education & work experienceBachelor's degree in business administration, operations management, or a related field.Prior experience of 7 to 10 yrs in examination management, assessment development, or a similar role within an education sector.
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