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Principal Service Delivery Implementation

4 months ago

india Northern Trust Full time

Responsibilities

:
• Mature Configuration Management processes and evidence progression against KPIs/OKRs
• Develop a rich understanding of the NT businesses and technologies being serviced by the CMDB.
• Lead activities to maintain and/or enhance the control environment within our highly regulated industry
• Engage with partners to stay informed to enable highly effective management of problems
• Ensure the implementation of themon Services Data Model / CMDB supports our DevOps transformation and the migration to public and private cloud
• Champion architecture best practices and provide process guidance to IT teams and ITSM colleagues on effective approaches to drive automation strategy
• Automate wherever possible to ensure speed, consistency, and repeatability in processes
• Deliver solutions that protect the production environment (, via integration with Change and Release Management)
• Manage the process for CI intake (discovery/federation/manual) and updates in the CMDB and the onboarding of new CI classes and attributes
• Ensures that the CIs required to deliver services are accurate and reliable information about the CI is available when and where needed.
• Performs configuration audits to check that the physical/virtual IT inventory is consistent with the asset and CMDB and initiates necessary corrective action
• Provide direction to the operations teams responsible for:
o mapping infrastructure CIs to Applications (Application Services) and Business Services within ITSM Toolset
o identifying and resolving missing Configuration Item (CI) issues
o managing data entry to populate non-discoverable software and hardware CI data in the ITSM CMDB
• Contribute to the development of processes and procedures to continually enhance CMDB data integrity andpliance
• Develops and presents ITSM Configuration Management insights and issues.
Key Experience:
• Bachelor's degree in information technology or related field is required, as is 7+ years' direct experience in ITSM Configuration Management .
• ITIL v4 Foundation certification required
• Must have experience with configuration management tools (, ServiceNow, Flexera, SNOW, etc..)
o Expert level experience in ServiceNow Discovery and Service Mapping
o Expert level experience in ServiceNow Automation
o Strong hands-on experience in optimizing discovery, tailoring patterns and development
• Must possess strong data analytics experience - expert in ServiceNow, and strong Power BI, Excel to analyze large volumes of data.
• Excellent oral and writtenmunication skills are required
• 10 Years of experience in IT Operations / Application Development with
a minimum of 5 years in a leadership role
• 7+ years of experience with ServiceNow
• Knowledge of Operating Systems - Linux/UNIX/Windows/VMware
• Familiarity with datacenter hardware - servers, network appliances, backup hardware, etc."
• Strong understanding of ITIL/COBIT best practices and controls
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for apanymitted to assisting themunities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainablepanies Build your career with us and apply today. #MadeForGreater
Reasonable amodation
Northern Trust ismitted to working with and providing reasonable amodations to individuals with disabilities. If you need a reasonable amodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Job ID R122880