Sr. Program Manager, S&OP Management

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time
The Amazon Fresh S&Op Team handles the End-to-End planning for IN Fresh, including providing volume forecasts, flexible capacity solutions for in-station and on road operations all year-round, and enables the business to scale for seasonal peak demand and during sale events. We are looking for a talented S&Op program manager to lead IN Fresh planning, and partner with various teams to drive execution success and Speed.
The ideal candidate is passionate leveraging data to provide actionable insights, is focused on delivering consistent results, and is experienced in driving execution in a cross-functional environment with multiple stakeholders. They thrive in a fast-paced environment and making high-velocity decisions, working with senior stakeholders across teams and geo's, relish working with large transactional volumes, and are able to navigate highly complex and frequently ambiguous business context.
Key job responsibilities
- Responsible for planning and co-ordination for Fresh sale events, in partnership with S&OP, OTR and UTR Capacity Planning, and Channel teams. Be the single point of contact for IN fresh related planning and execution.
- Partner with upstream teams to decide on peak strategy inputs, get leadership sign-off's on debate topics, co-ordinate timelines across various stakeholders managing dependencies, publish plans timely across teams, and maintain a consistent and smooth information flow
- Ensure sustained improvements in Peak planning processes by diving deep into root causes for deviations, incorporating learnings from previous events, driving completeness of learning actions
- Drive reporting best practices, including parity with NA and EU for peak events
- Lead leadership and operational reviews in preparation for sale-events, conduct daily reviews, driving actions and reporting across teams during the events
- Maintain regular communication with EU and NA S&OP and planning teams to leverage experience; utilize existing tools and help to drive development of tool improvements
- Promote process improvement and standardization across the network
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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