Content Migration Specialist

1 month ago


Hyderabad, India Best Infosystems Ltd. Full time
Content Migration Specialist_Hyderabad_Contract_(with top fortune 40 captive FMCG)

Job Title: Content Migration SpecialistJob Type: Full-TimeDuration : 3 Months (Contract)Experience: 6-15 YearsLocation – Hyderabad (On-Site)Skills: KM Module in ServiceNow,Content Management

Please find the JD for the position of Content Migration Specialist:

Roles and Responsibility:*Create Knowledge articles and maintain Knowledge base by partnering with business SMEs*Develop intake file in excel to load the data in article fields*Review the excel data to load the file correctly in ServiceNow KM*Update content in ServiceNow by converting them using the Epiplex Utility and using Bulk Load utility*Review the Knowledge articles and make cosmetic changes*Ensure quality, contact the writer/sme if gaps are identified to resolve them and finally hand it over to the Knowledge Management team*Correct creation elements, Correct and complete template used, Links available, Images and tables in correct size*Consistency between Process map and steps description*Review the Knowledge Articles in terms of quality*Content writing with some business analyst skill which will help connect with Business Stakeholders

Technical Skills:*Knowledge Management understanding*Understanding of Content Management and knowing how to create Content/Knowledge Articles*Knowledge of ServiceNow, specially KM Module in ServiceNow*Understanding of Article Creation, Process Map and Desktop Procedures*Knowledge of HTML is a plus*MS Excel

Soft Skills:*Good written and verbal communication skills with good attitude towards work*Strong organisational and time management skills*Strong attention to detail and analytical abilities.*Ability to provide clear, actionable feedback.

If you are interested, please share your updated resume along with the following details for the next steps:----------Questions:

# Your full name ( First : Middle : Last ) ( All expanded ) :# Present Employer Name & Work Location :# Permanent / Contract Employee :# Ready for Contract Position with top fortune 40 captive FMCG (Yes/No):# Highest Qualification (University Name and Passing year):# Total experience:# Relevant experience as a Content Migration Specialist (in years):# Relevant experience in KM Module in ServiceNow (in years):# Relevant experience in ServiceNow (in years):# Relevant experience in Content Management (in years):# Relevant experience in HTML (in years):# Relevant experience in Article Creation, Process Map and Desktop Procedures (in years):# Current CTC and take home:# Expected CTC and take home:# Official Notice Period:# Are you serving notice period if yes then mention LWD:# Any offer you are holding (if yes please share the offer amount):# Date of Birth(DOB):

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