Content migration specialist

1 week ago

Hyderabad, India Best Infosystems Ltd. Full time
Content Migration Specialist_Hyderabad_Contract_(with top fortune 40 captive FMCG)
Job Title: Content Migration Specialist
Job Type: Full-Time
Duration : 3 Months (Contract)
Experience: 6-15 Years
Location – Hyderabad (On-Site)
Skills: KM Module in Service Now, Content Management
Please find the JD for the position of Content Migration Specialist:
Roles and Responsibility:
*Create Knowledge articles and maintain Knowledge base by partnering with business SMEs
*Develop intake file in excel to load the data in article fields
*Review the excel data to load the file correctly in Service Now KM
*Update content in Service Now by converting them using the Epiplex Utility and using Bulk Load utility
*Review the Knowledge articles and make cosmetic changes
*Ensure quality, contact the writer/sme if gaps are identified to resolve them and finally hand it over to the Knowledge Management team
*Correct creation elements, Correct and complete template used, Links available, Images and tables in correct size
*Consistency between Process map and steps description
*Review the Knowledge Articles in terms of quality
*Content writing with some business analyst skill which will help connect with Business Stakeholders
Technical Skills:
*Knowledge Management understanding
*Understanding of Content Management and knowing how to create Content/Knowledge Articles
*Knowledge of Service Now, specially KM Module in Service Now
*Understanding of Article Creation, Process Map and Desktop Procedures
*Knowledge of HTML is a plus
*MS Excel
Soft Skills:
*Good written and verbal communication skills with good attitude towards work
*Strong organisational and time management skills
*Strong attention to detail and analytical abilities.
*Ability to provide clear, actionable feedback.
If you are interested, please share your updated resume along with the following details for the next steps:
----------
Questions:
# Your full name ( First : Middle : Last ) ( All expanded ) :
# Present Employer Name & Work Location :
# Permanent / Contract Employee :
# Ready for Contract Position with top fortune 40 captive FMCG (Yes/No):
# Highest Qualification (University Name and Passing year):
# Total experience:
# Relevant experience as a Content Migration Specialist (in years):
# Relevant experience in KM Module in Service Now (in years):
# Relevant experience in Service Now (in years):
# Relevant experience in Content Management (in years):
# Relevant experience in HTML (in years):
# Relevant experience in Article Creation, Process Map and Desktop Procedures (in years):
# Current CTC and take home:
# Expected CTC and take home:
# Official Notice Period:
# Are you serving notice period if yes then mention LWD:
# Any offer you are holding (if yes please share the offer amount):
# Date of Birth(DOB):

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