Technical Support Executive

1 day ago

Thanjavur, India Canny Digital Marketing Full time

Role & responsibilities

Responsibilities:

  • Provide prompt and courteous customer support via various channels, including phone, email, and chat, to assist customers with software-related issues.
  • Troubleshoot and diagnose software problems reported by customers, utilizing a systematic approach to identify and resolve issues efficiently.
  • Escalate complex issues to the appropriate teams, such as development or QA, and track the progress of escalated tickets to ensure timely resolution.
  • Document all customer interactions, including details of reported issues, troubleshooting steps taken, and solutions provided, in a clear and concise manner.
  • Communicate effectively with customers to gather additional information, clarify issues, and provide status updates on ongoing support cases.
  • Collaborate with the product development team to identify and report software bugs and suggest enhancements based on customer feedback.
  • Assist in the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides to empower customers with self-service options.
  • Stay up-to-date with product updates, new features, and software releases to provide accurate and relevant information to customers.
  • Provide product training and guidance to customers, ensuring they have a good understanding of the software functionality and best practices.

Identify patterns or trends in customer support issues and provide feedback to improve product usability and customer experience

Preferred candidate profile

  • Bachelor's degree in computer science, information technology/Any degree
  • Proven experience in a software support or technical support role, preferably in a software company or IT environment.
  • Strong technical troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide accurate and timely solutions.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
  • Familiarity with software support tools and ticketing systems.
  • Basic understanding of programming concepts and ability to read and understand code snippets.
  • Patience, empathy, and a customer-centric approach to ensure a positive support experience.
  • Ability to work well under pressure and handle multiple support cases simultaneously.
  • Strong organizational and time management skills to prioritize and manage support cases effectively.
  • Knowledge of software development lifecycle and quality assurance processes is a plus.

Required Candidates: FEMALE

Job Location: Thanjavur

Experience: Both fresher and Experienced

Salary per annum- 1,20,000 / 1,70,000

If you are a dedicated and customer-focused individual with a passion for solving technical problems and helping customers, we would love to have you on our team. Apply now and join our team of software support specialists committed to delivering exceptional customer support

  • Voice Support Executive

    1 week ago

    Thanjavur, India ontwerp analytics Full time

    **Key Responsibilities** - Handle inbound and outbound calls to assist users with technical issues. - Guide users in downloading, installing, and navigating the Tworings app. - Resolve issues related to login, OTP, password reset, and profile access. - Provide assistance with payment-related queries (subscription activation, failures, refunds). - Escalate...

  • Field Support Executive

    2 weeks ago

    Thanjavur, India Qvick Services Full time

    Visit location merchant place Verifying pos machine Pickup and installation and service calls Payout 100 rs per site visit Daily 8 to 10 site need to visit **Job Types**: Full-time, Part-time **Salary**: ₹12,000.00 - ₹18,000.00 per month Expected hours: 8 per week Supplemental pay types: - Performance bonus **Education**: - Higher...

  • Executive Administration

    2 weeks ago

    Thanjavur, India Baruch Business Solution Full time

    Greetings from Baruch Business Solution India Private Limited !!! Currently we are hiring an Executive Assistant /Secretary who can work from the office on US Shift to provide administrative support to the senior-level executives. Experience: 0-5 Years Need Only Freshers with Excellent Communication( Night Shift) **Job Types**: Full-time, Regular /...

  • Sales/marketing Executive

    2 weeks ago

    Thanjavur, India Newtron Talent Solutions Full time

    **Job Summary**: We are looking for a dynamic and results-driven **Sales & Marketing Professional** to drive business growth, generate leads, develop client relationships, and execute marketing strategies that enhance brand visibility and customer engagement. **Key Responsibilities**: **Sales**: - Identify and pursue new sales opportunities and leads. -...

  • Inside Sales Executive

    3 days ago

    Thanjavur, India Seller Rocket Full time

    Seeking experienced and enthusiastic individuals for a full-time position of Client Coordinator **(Hindi Speaking) **. Prior Customer **Service Experience / Client Coordinator / BPO / Inside Sales** Experience is preferred. We offer a competitive **salary + Incentives **and a fast-paced working environment in this E-commerce industry. **W*ork **M**ode**: -...

  • Bid Executive

    7 days ago

    Thanjavur, India GIB Technology Full time

    Job description - Draft the BID/offer documents including technical and commercial proposal. - Monitoring of the bid management in order to ensure it is aligned with the organization's requirements. - Contribution in cost and price calculations. - Perform additional duties as assigned **Required Skills**: - Good command of spoken and written English...

  • Lab Technician

    2 weeks ago

    Thanjavur, India Rio Children's Hospital Pvt Limited Full time

    **Sample Handling**:Receive, label, and process various types of samples, such as biological, chemical, or tissue specimens. - **Testing & Analysis**:Conduct routine and specialized tests using laboratory instruments and analyze the collected data to produce reports. - **Equipment Maintenance**:Set up, calibrate, clean, and maintain laboratory instruments,...

  • Accounting Associate Jobs Opening in Porvaall publication at ThanjavurLess

    2 days ago

    Thanjavur, India Porvaall publication Full time

    We are looking for an Accounts Executive to perform daily accounting tasks. Accounts Executive responsibilities include managing Payables and reimbursements, entering financial transactions, creating invoices, and collection. Ultimately, you will help our Accounting department run smoothly, ensuring transparency and efficiency in all transactions. ...

  • Academic Counselor

    1 week ago

    Thanjavur, India SSL Computer Education Full time

    1 - 3 years of experience in Tele Sales / Tele Marketing / Customer Care Executive Any degree with good communication and good convincing skill Should have customer support experience is giving preference Sales Knowledge is must Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance...

  • Sales Representative- Thanjavur

    2 weeks ago

    Thanjavur, India Kokuyo Camlin Full time

    Location - THANJAVUR - Business/Function - Not Specified - Band - Not Specified **Job Reference** - JR00000539 **Job Summary** - Job Summary not provided **Job Purpose** Serve customer by selling products and meeting customer needs. **Job Duties & Key Responsibilities** - Duties and Responsibilities - Visiting the retails outlets on daily basis as per...