Client Support Specialist

3 weeks ago

Chennai, India Twixor Full time
Company Overview

Twixor is a leading provider of customer engagement solutions over messaging channels. Our innovative platform enables businesses to orchestrate end-to-end customer journeys, powered by intelligent automation, across various industries. With a global client base, including Fortune 500 companies, we are at the forefront of accelerated digital transformation. Join us on this exciting journey

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Client Support Specialist. As a Client Support Specialist at Twixor, you will be responsible for providing exceptional support and assistance to our clients, ensuring their satisfaction with our products and services. This is a full-time position based at our headquarters in Singapore.

Qualifications and Skills

Bachelor's degree in Business Administration, Marketing, or a related fieldProven experience in a client-facing role, preferably in the software or technology industryExcellent customer service skills with the ability to build and maintain strong client relationshipsShould have knowledge of Chatbot and MySQL, API.Strong communication skills, both written and verbalAbility to understand technical concepts and explain them in a clear and concise mannerStrong problem-solving and analytical thinking skillsAbility to work independently and in a team environmentProficiency in using CRM software and other support toolsKnowledge of messaging channels and customer engagement platforms is a plus

Roles and Responsibilities

Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionallyProactively engage with clients to ensure their satisfaction and identify opportunities for upselling and cross-sellingCollaborate with cross-functional teams, including Sales, Product Development, and Technical Support, to resolve client issues and escalationsProvide product demonstrations and training to clients, ensuring they understand the features and functionalities of our platformDocument client interactions and maintain accurate records of requests, issues, and resolutionsStay up-to-date with industry trends, product updates, and best practices to effectively support clientsContribute to the continuous improvement of our support processes and systemsIdentify and communicate potential product enhancements or improvements based on client feedback

Nice to Have: IT product Client Handling experience working in B2B SaaS.Nice to Have: API, MySQL, Chatbot skllls

Location: Bangalore or Chennai, IndiaNotice Period: 10 days or Immediate

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