Associate Quality Head

1 week ago

noida, India Tech Mahindra Full time

Associate Quality Head (Corporate Quality - BPO)


Roles and Responsibilities


  • Drive implementation of Quality Management System in TechM BPS which includes design, implementation of QMS and verification of adherence through Internal QMS audits in line with ISO 9001
  • Responsible for QMS audit adherence, QMS audit quality and co-ordination for external audits
  • Periodic reporting to management on improvements achieved.
  • Enriching Quality DNA by program-managing Quality tools and methodologies training through our the organization
  • Mentor Process improvement projects to successful closure to achieve targeted improvements and financial benefits
  • Implement various Corporate Quality programs for the locations assigned.
  • Support & guide staff on quality related projects as a part of their career development plans.


Applicant’s Specifications & Qualification


  • Graduation (any discipline) with 10-12 years of experience of working in an International/Domestic BPO/KPO across multiple domains
  • Should be open to work 24/7
  • Lead Assessor trained in ISO 9001:2015/Registered COPC co-ordinator with sound knowledge of the standards and interpretations to ensure business success
  • Program management expertise: Managed a QMS program in a BPO in multiple locations and continents for a minimum of 2 years preferably as Management representative/equivalent
  • Project management expertise: Six Sigma Black Belt/Green Belt certified with at least 8-10 projects lead individually
  • Hands on experience in 5S, RCA, Lean, Six sigma, Standard Work, Continuous Improvement, Tiered Accountability & GEMBA
  • Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks
  • Ability to view the issues end-to-end and develop RCA and corrective action plans with tangible results.
  • Experience in implementing other management system standards such as ISO 27000, ISO 22300, COPC, EFQM will be an added advantage
  • Demonstrate excellent communication skills; ability to present ideas and solutions in a logical and articulate manner with the self-confidence to work with Senior Executives
  • Ability to work within challenging environment with tight delivery timelines; Self-motivated Team player and a proven leader
  • Out of the box thinker to develop tools and processes for best utilization of resources.
  • Ability to manage Internal and external clients; Strong conflict management skills.
  • Self-motivated Team player and a proven leader
  • Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting


If you're interested to apply, you can send in your resume on mentioned id :

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