Desktop Support Engineer

4 weeks ago


Delhi, India Outworks Solutions Private Ltd. Full time
Qualification: - B.Tech/B.E/MCAExperience: 1-3 Years

Desktop JD Below :

Attend to user calls on desktop Hardware/OS and standard Office applications.Troubleshoot and resolve calls related to desktop hardware, printers.Troubleshoot Network connectivity (Intranet) issues.Installation of desktop OS and hardware peripherals like printers, scanners, etcOperating Systems re-installation, upgrade and patch update for desktopsStandard Software installations such as MS-Office, Acrobat Reader, mail client etc.Desktop IMACs o Installation of latest anti-virus agents on desktops.Removal of Virus in case of virus attack using tools provided by Principals/Customers.Configuration of Print devices (network and local) on desktopsDesktop Configuration - Network, mail client, internet etc.Registering and updating the anti-virus tool on the server periodically as per CustomersMonitoring Antivirus Console and act on the exceptions.Configure & attend all mail client related issues.Report issues/tickets which are going beyond the service levelsReport issues pertaining to vendors non-performance or delaysReport issues pertaining to users non-availability or non-cooperationReport customer complaints to the appropriate management staff for further actionTrack all the issues and send status updates on the progressAttend all VIP Users calls adhering to the customer set process & polices.Coordinate with internal team for closure of escalated calls.Coordinate with Asset Management team for all the task assigned for



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