Tools and Automation Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Roles & Responsibilities

Join Kyndryl as an Tools & Automation Lead and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. 

Location for the Role : Bangalore /NCR
 

· Work as the lead tools architect and be the prime responsible for the plan, design, implementation and acceptance of enterprise IT tools that monitor and manage a vast infrastructure and applications landscape. 

· Guide the individual tools teams for successful rollout of their tools and ensure the overall orchestration of the rollout to ensure minimal disruption to client business.

· Partner with engineers, administrators, architects, developers and project managers to plan and implement complex, technical monitoring solutions and architecture.

· Identify relevant data sources and sets to mine for client business needs, and integrate with such data sources and present the data in a actionable manner. 

· Analyse data for trends and patterns, and Interpret data with a clear objective in mind

· Communicate analytic solutions to stakeholders and implement improvements as needed to operational systems.

· Enterprise Tools – Service Now, Dynatrace, Bigfix, ITM

Required Technical and Professional Expertise

· Rich Experience in hands on implementation/custom development in at least one of Dynatrace or Service Now Mandatory.

· B.Tech/B.E in Computer Science or related engineering field.

· Minimum of 12 years of experience in IT industry with at least 5 years of experience in Tools Implementation and Automation

· Past experience of leading Tools rollout programs involving multiple technologies in at least one large landscape ( > 1000 nodes)

· Atleast 1 year experience in Visualization or Dashboarding tools

· Familiar with Patch & Configuration Management, Capacity Management tools like Bigfix, BMC etc.

· Familiar with ITSM tools like Service Now, BMC and APM tools like Dynatrace, App Dynamics.

· Demonstrated ability to communicate both laterally and up to influence decisions and actions.

Manage Engine / Symphony Summit / Service Now / Microfocus) across various modules esp. Problem, Incident, SLA, Change & Asset Management.

End-user monitoring, Chatbot, Self-Heal, Gamification & integration with ITSM suite.

Public Cloud & On-premise based solutioning.

Cognitive / AI based ITSM solutions.

Monitoring & Management suite & AI

Solutioning, Implementation and customisation experience in Monitoring and Event Management tools like Tivoli ITM, Netcool Omnibus, Prometheus/other cloud monitoring tools.

Integration experience with at least one ITSM tool - BMC Remedy/Service Now/ Microfocus

Solutioning Opensource monitoring tools like Elastisearch, Logstash, Kibana/Grafana, Science Logic , Ansible automation etc.

Basic understanding and knowledge of DevOps monitoring & management tools.

 Building AI ecosystem including with AI-start-ups and advisors.

Understanding of AIOps/DevOps IT tools assessments for customer engagements., Data Insights, Anomalies detection, Automation, Predictive Analytics etc.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.