Customer Service Executive

2 weeks ago

Bengaluru, India Cresc Datasoft Pvt. Ltd. Full time

Job Position: Customer Service Executive We currently have an excellent opportunity for a Customer Service Executive (Only Female) to join our team. Job Description / Responsibilities The CS executive is responsible to interact between the customers, sales team, warehouse and other entities involved in US Apparel/Garment supply chain process. Customer Relationship Management. Coordinate for closure of unwanted and partially fulfilled POs on periodic basis. Be in touch with WH on regular basis for smooth shipment and resolve any issue raised regarding PO mismatch/excess etc. Communicate with customer on shipping schedule, pricing, product availability, product/shipping, documentation, sample request, shipping and order confirmation. Coordination on phone/emails with Sales Team for their order and shipping updates. Ensure timely shipments from the warehouse & track the same till delivery. Desired profile of the candidate Candidates with prior experience in US customer support process preferred. Excellent US English both oral and written. Must have excellent working knowledge of MS Excel and must have good analytical skills. Customer Oriented - Ability to take care of the customers’ needs while following company procedures. Detail Oriented & Able to Multi-task. Conflict Resolution - Ability to deal with others in an antagonistic situation. Candidates with GARMENT MERCHANDISING / FASHION /BUYING HOUSE background preferred. Must have cultural and geographical understanding of America. Candidates from in and around New BEL Road , Yeshwanthpur, Hebbal preferred. Education & Experience Required Minimum of two years of customer relations, sales and/or order processing experience. Excellent written and communication skills. Customer service oriented and possess good problem solving abilities. Degree in Garment Merchandising/ Fashion with related experience in Apparel/Garment industry or buying house would be preferred. Additional Information Candidates are required to work in night shift only. Work Timing : 6:30 PM- 3:30 AM. Salary : 3 Lakhs – 6 Lakhs Industry : BPO / ITES Functional Area : Customer Service, Operations, AR, Sales Coordination, Garment Merchandising. Role Category : Voice and NON - Voice Role : Executive/Senior Executive - (Nontechnical)

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