Telecaller and Inside Sales

2 weeks ago


Gurgaon, India iRasus Technologies Full time
Telecaller and Inside Sales - Gurgaon

Primary ResponsibilitiesOutbound Calls : Calling potential clients or leads to introduce products or services, answer initial queries, and generate interest.Lead Qualification : Identifying which leads are genuinely interested and have the potential to convert into customers.Follow-Ups : Keeping track of warm leads and scheduling follow-up calls to nurture their interest.Sales Support : Assisting in the sales process by providing information, addressing questions, and supporting the sales team.Record-Keeping : Maintaining call logs, customer information, and lead statuses in CRM software or databases.2. Essential SkillsCommunication Skills : Clear, confident communication is crucial for conveying information effectively and building rapport with potential clients.Product Knowledge : A thorough understanding of the product or service being sold enables better handling of objections and queries.Listening Skills : Understanding customers’ needs and objections can help in tailoring the sales approach and building trust.Basic Computer Skills : Familiarity with CRM software, Excel, and other sales tools is often required for managing leads and updating records.Resilience and Adaptability : Rejections are part of the role; resilience is essential, along with the ability to adapt your approach based on feedback.3. Tips for SuccessResearch Before Calling : If you have access to information about the lead, use it to personalize your approach.Practice Active Listening : Show genuine interest in the customer's needs, and avoid pushing a hard-sell approach.Keep Learning : Sales strategies are always evolving, so stay updated on new sales techniques and trends in your industry.Set Personal Goals : Aim for a certain number of calls or successful pitches each day; this can help you stay motivated.Seek Feedback : Don’t hesitate to ask for feedback from supervisors or experienced team members to improve your performance.If you have specific questions about this role or want advice on a particular aspect, feel free to ask

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