Digital Transformation Senior Consultant, AI Solutions, gTech

2 weeks ago

Hyderabad, Telangana, India Google Full time
Minimum qualifications:
+ Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
+ 8 years of experience in customer-facing roles, including interfacing with executive stakeholders, managing and delivering IT technical implementations, transformation programs, or other initiatives.
+ Experience supporting enterprise customers in IT consulting, or program management organizations.
Preferred qualifications:
+ Master's degree in Engineering or Business.
+ Experience in one or more areas of Google Ads products.
+ Knowledge of evolving tech/AI roadmap in support environments.
+ Ability to identify and deploy tech solutions in partnership with regions, product, and tools teams.
+ Excellent problem-solving skills, with ability to synthesize data into useful formats and bring insights through communication.
+ Excellent program management skills will ability to influence senior stakeholders.
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video ( .
+ Identify and evaluate potential AI use cases across all customer support functions.
+ Conduct proof-of-concept projects to validate the feasibility and impact of proposed AI solutions.
+ Design, develop, and implement AI-powered solutions that address identified customer support challenges collaborating with different engineering and product teams.
+ Work with partner teams to ensure integration of models into existing support systems and workflows.
+ Develop plans to scale AI solutions across the entire Ads customer support organization.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

  • Senior Manager, Customer Support Digital Transformation, gTech Ads

    7 days ago

    Hyderabad, Telangana, India Google Inc Full time

    Job DescriptionMinimum qualifications:- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.- 10 years of experience in a solution engineering or architecture role.- 5 years of experience writing code in one or more programming languages.- 5 years of experience in designing workflows/customer user journeys...

  • Senior Manager, Customer Support Digital Transformation, gTech Ads

    1 week ago

    Hyderabad, Telangana, India Google Full time

    Job DescriptionMinimum qualifications:- Bachelor&aposs degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.- 10 years of experience in a solution engineering or architecture role.- 5 years of experience writing code in one or more programming languages.- 5 years of experience in designing workflows/customer user...

  • Digital Transformation Consultant, AI solutions, gTech Ads Customer Support

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.+ 3 years of experience in solution engineering or technical consulting.+ 1 year of experience in technical troubleshooting and coding in one or more programming languages.+ Experience in building and deploying AI solutions in a...

  • Digital Transformation Consultant

    3 days ago

    Hyderabad, Telangana, India Google Full time

    Company OverviewGoogle is a technology company that creates innovative products and services to make the world a better place.About The JobThe Digital Transformation team in gTech Ads Customer Support is at the forefront of transforming customer support using AI for our Ads customers. We have the unique opportunity to incubate, build and scale AI Solutions,...

  • Digital Transformation Lead

    7 days ago

    Hyderabad, Telangana, India Google Inc Full time

    About UsGoogle Inc is a technology company that aims to make the world a better place through its innovative products and services. We have a team of trusted advisors who support customers globally, providing them with bespoke solutions to their complex needs.The RoleWe are looking for an experienced professional to lead our Digital Transformation team in...

  • Technical Solutions Consultant, gTech

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.+ 3 years of experience in digital media, online advertising, working with and supporting clients.+ Experience with Web Technologies such as HTML, CSS, JavaScript, and HTTP.Preferred qualifications:+ Experience with APIs, SQL, or...

  • AI Solutions Architect

    6 days ago

    Hyderabad, Telangana, India Google Inc Full time

    Our TeamWe are a team of trusted advisors who support customers globally, providing them with bespoke solutions to their complex needs. We are looking for an experienced professional to join our Digital Transformation team in gTech Ads Customer Support.The OpportunityThis is an exciting opportunity to lead the transformation of customer support using AI for...

  • Digital Transformation Consultant, gTech Ads Customer Support

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.+ 3 years of experience in solution engineering or technical consulting.+ 1 year of experience in technical troubleshooting and coding in one or more programming languages.+ Experience in building and deploying AI solutions in a...

  • Senior SQL Developer

    3 days ago

    Hyderabad, Telangana, India GTECH Full time

    At GTECH, we are looking for a Senior SQL Developer to join our team. As a key member of our database development team, you will be responsible for designing, developing, and implementing complex database solutions. We are seeking a highly motivated individual with a strong background in relational database systems, including SQL Server and Oracle.About the...

  • Data Management Specialist

    3 days ago

    Hyderabad, Telangana, India GTECH Full time

    GTECH is seeking a Data Management Specialist to join our team. As a key member of our database management team, you will be responsible for designing, developing, and implementing complex database solutions. We are seeking a highly motivated individual with a strong background in relational database systems, including SQL Server and Oracle.About the...

  • Customer Support Innovation Manager

    6 days ago

    Hyderabad, Telangana, India Google Inc Full time

    Company OverviewAt Google, we create products and services that aim to improve people's lives. Our gTech division supports customers globally, providing them with technical expertise and product knowledge to solve their complex needs.Job DescriptionWe are seeking an experienced professional to join our Digital Transformation team in gTech Ads Customer...

  • Strategy and Operations Lead, gTech Ads Solutions

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Technology, Engineering, Business, Economics, Data Science, a related field, or equivalent practical experience.+ 4 years of experience in consulting, software, Internet, media industries, or startup companies.Preferred qualifications:+ Master's degree or equivalent practical experience.+ 4 years of experience in...

  • Technical Solutions Consultant Measurement, gTech Ads Solutions

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.+ 3 years of experience in technical project management, stakeholder management, solution engineering, or technical consulting.+ 1 year of experience in technical troubleshooting and writing code in one or more programming...

  • Digital Transformation Leader

    11 hours ago

    Hyderabad, Telangana, India Genpact Full time

    Company OverviewGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people...

  • Tech Lead, gTech Ads

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.+ 6 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).+ 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).+ Experience in technical...

  • Senior Digital Transformation Strategist

    3 days ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact is a global professional services and solutions firm driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Job OverviewWe are inviting applications for the role of Senior Digital Transformation Strategist - F&A Operations. This position involves leading business transformation via technology,...

  • Database Architect

    3 days ago

    Hyderabad, Telangana, India GTECH Full time

    Job DescriptionAt GTECH, we are seeking a highly skilled Database Architect to design and develop complex database solutions. The ideal candidate will have a strong background in relational database systems, including SQL Server and Oracle.About the RoleThis is a full-time position that requires the candidate to work independently and as part of a team. The...

  • AI Solutions Architect

    3 days ago

    Hyderabad, Telangana, India Google Full time

    Transforming Customer SupportWe are seeking an experienced Digital Transformation Consultant to join our team and help us transform how our ads customers currently use our self-service capabilities with AI and technology.Create an immersive self-service experience with AI that would become the preferred channel for customers.Identify and evaluate Customer...

  • Product Support Consultant I, gTech Ads

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.+ 5 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.+ Experience with data/SQL and web technologies.Preferred qualifications:+...

  • Manager gTech Ads, Customer Success Acceleration

    2 weeks ago

    Hyderabad, Telangana, India Google Full time

    Minimum qualifications:+ Bachelor's degree or equivalent practical experience.+ 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.+ 5 years of experience leading, mentoring, and developing teams.Preferred qualifications:+ MBA or equivalent practical experience.+...