Professional Application Support IT

7 days ago

india Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Description

Role mission & context  
Application Support is a level 2 support job which has high competence and is specialized in the corresponding systems. The teams receive incidents & service requests, primarily from Dealer Business Support and various other support teams across the globe. You will be supporting multiple applications across all the Volvo brands. You will be able to analyze, collaborate or resolve issues raised.
Responsibilities 
• Actively manage the tickets raised. 
• Diagnose and resolve where possible. Match solutions in Support Knowledge Base.
• Constructive feedback to the DSC Teams. Create articles in Support Knowledge Base.
• For cases escalated to 3rd Line Support Team (Maintenance Team), actively follow up the case and its progress
• Provide on-Call Support during non-working hours on rotation.
• Implement continuous improvement activities and secure SLA.
• Support users by explaining system capabilities, handling questions and solving incidents
• Analyze user problems in areas of responsibility and support business users with efficient usage of the systems
• Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles
• Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking
• Monitor application performance and implement optimizations in order to minimize outages.
• Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost
• Participate and contribute to planning of application maintenance and enhancement activities
• Identify scope of automation in repetitive tasks
• Contribute actively to relevant D& IT communities and bodies with respect to process improvements & best practice sharing
Required competencies
• Relevant university degree, Excellent communication & presentation skills
• Proficient in ITIL process. 
• Previous work experience in runtime area could be an added advantage.
• Good to have the Knowledge of MS SQL. ITIL, SDLC, Agile Scrum
Additional Requirement
• Application Support team member may need act as a Shift responsible within the team.
We can offer 
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in the DIGITAL DELIVERY area. You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.
 
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
 


We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

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