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application support engineer
1 week ago
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Workplace Solutions
Good to have skills : Program Project Management
Minimum 3 year(s) of experience is required
Educational Qualification : BE, BTech
Summary:
As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service and acting as a software detective to ensure smooth functioning of the systems.
Roles & Responsibilities:
- Provide technical support to resolve issues within multiple components of critical business systems.
- Collaborate with cross-functional teams to identify and troubleshoot issues, ensuring timely resolution.
- Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.
- Participate in incident management and problem management processes, ensuring adherence to service level agreements and operational level agreements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workplace Solutions.
- Good To Have Skills: Experience in Program Project Management.
- Strong understanding of application support and troubleshooting methodologies.
- Experience in incident management and problem management processes.
- Knowledge of ITIL framework and best practices.
- Excellent communication and interpersonal skills.
Additional Information:
- The candidate should have a minimum of 3 years of experience in Workplace Solutions.
- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.
- This position is based at our Indore office.
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