CX Process Excellence Manager

2 weeks ago


Delhi, India ixigo Full time
The role focuses on managing projects and timelines to deliver operational excellence as well customer experience. You will be working in a fast-paced environment where every day brings unique challenges and opportunities.

What will you be doing:Manage diverse projects by interacting with various internal stakeholders including various lines of business (LOB’s)Develop project plan, monitor project schedules and manage effective delivery of high impact featuresIdentify system and process improvement opportunities which will directly influence the customer experience and its key metricsRe-engineer the current processes to bring in business efficiencies and effectivenessWhat are you required to bring to the team:Understanding of Tech and Product platforms and its related business models End to endUnderstanding of project management & product lifecycle Knowledge of Six SigmaAbility to understand consumer mind set & behavior besides having good sense of online business and related technology leversStrategic thinking, eye for detail and execution orientation

Qualification & Experience:Overall experience 7-10 years with an experience in project management/strategy/process excellence roles preferably in an online/E-commerce industryPostgraduate with tech/ E-commerce company background would be added advantageStrong communication skills, Influencing skills, great interpersonal & stakeholder management skills.High on energy, a go-getter and a team player



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