Head B2C

2 weeks ago


gurugram, India STAFFIAA Full time

Job Title: Head B2C
Location: Gurgaon
Job Type: FullTime

Overview:
We are hiring for a leading NBFC seeking a Head B2C to take full ownership of the B2C segment from P&L management to customer journey optimization. This role is pivotal in driving business growth enhancing customer experience and leading a highperforming team.

What We Offer:

  • Competitive salary with performancebased bonuses.
  • Professional growth opportunities.
  • A dynamic and collaborative work environment.

Key Responsibilities:

  • Manage P&L for the B2C segment ensuring profitability and cost efficiency.
  • Oversee the endtoend customer journey from lead generation to loan disbursement.
  • Develop and execute strategies for digital lead generation and customer acquisition.
  • Optimize loan conversion processes with crossfunctional teams.
  • Use datadriven insights to improve customer journeys and operational efficiency.
  • Lead and mentor a team focused on innovation and customer satisfaction.
  • Collaborate with tech teams for seamless loan processing.
  • Monitor market trends and competitor activities for growth opportunities.

Key Skills & Competencies:

  • Proven experience in B2C operations with strong P&L management.
  • Expertise in digital marketing lead generation and customer acquisition.
  • Strong understanding of home loan and LAP processes.
  • Leadership skills with a customerfirst approach.
  • Proficiency in datadriven decisionmaking and techdriven operations.

Qualifications:

  • Bachelor’s/Master’s degree in Business Marketing Finance or related field.
  • 510 years in B2C leadership preferably in fintech or lending.
  • Experience in the Indian home loan market is a plus.

How to Apply:

Send your resumes to with the subject line "Application for B2C Head P&L Head.

Regards

Utprerika Srivastava

Lead HR Manager

Staffiaa

Contact:


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