Production Support Engineer
2 days ago
Responsibilities :
- Provide technical support to internal and external customers, troubleshooting and resolving platform issues
- Monitor production environments and proactively identify potential problems
- Utilize your programming skills (Java or Python) to debug and fix production issues
- Maintain and manage our Kubernetes infrastructure
- Experience with database management and SQL to diagnose and resolve data-related issues
- Implement and maintain continuous integration and deployment (CI/CD) pipelines
- Effectively communicate with developers, product managers, and other stakeholders to identify root causes and implement solutions
- Contribute to the development and documentation of technical processes
Qualifications :
- 5+ years of experience in a production support role within a software development organization
- Hands-on experience with one of the following programming languages: Java or Python
- Experience managing and troubleshooting applications deployed in a Kubernetes environment
- Familiarity with database management and SQL
- Understanding of CI/CD principles and experience with CI/CD tools
- Excellent problem-solving and analytical skills
- Strong communication, collaboration, and interpersonal skills
- Ability to work independently and as part of a team
Bonus Points :
- Experience with cloud platforms such as AWS, GCP, or Azure
- Experience with infrastructure automation tools like Ansible or Terraform
- Experience with container orchestration tools beyond Kubernetes
- Experience with API development and integration
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