Account Manager – Support

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are looking for an Account Manager – Support who can partner with our US-based Account Managers to manage client relationships and drive value delivery. The role is a data-driven problem-solving—requiring strong communication skills as well as the ability to analyse client data, generate insights, and support decision-making using tools like SQL.

Key Responsibilities
Analytical & Problem-Solving

• Work with client data to identify trends, risks, and opportunities.
• Use SQL and other reporting tools to extract, clean, and analyze data for client reports and internal reviews.
• Translate data insights into actionable recommendations for clients and US Account Managers.
• Troubleshoot and resolve client issues through structured problem-solving.

Account Coordination & Reporting

• Assist US Account Managers in preparing client presentations, quarterly business reviews, and renewal decks.
• Track and report key account health metrics (usage, SLA adherence, satisfaction).
• Maintain detailed documentation of client interactions, escalations, and performance benchmarks in CRM systems.

Requirements

• Bachelor's degree in Business, Analytics, Engineering, or related field.
• 2–4 years of experience in account management, client success, or business analysis (preferably supporting US clients).
• Strong analytical and problem-solving skills.
• Proficiency in SQL (mandatory).
• Advanced Excel/Google Sheets and familiarity with BI/reporting tools (Tableau, Power BI, Retool, etc.).
• Strong communication skills (written & verbal) in English.
• Ability to multitask, prioritize, and adapt to client needs across time zones.

Preferred Skills

• Experience in SaaS, healthcare, RCM, or technology-driven services.
• Prior exposure to US-based clients or international markets.
• Ability to simplify complex data findings for non-technical stakeholders.

What We Offer

• Opportunity to work with US Account Managers and global clients.
• A role that combines client management with hands-on analytics and SQL work.
• Fast-paced environment with strong learning and growth opportunities.
• Competitive compensation and career development path.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in , or emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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